Rajwinder Kaur
ludhiana
Summary
Results-driven professional with a strong background in customer service and technical support. Proven ability to deliver timely solutions and cultivate lasting customer relationships.
Overview
3
3
Languages
5
5
years of professional experience
Work History
Executive
international marketing corporation pvt.Ltd
ludhiana
05.2018 - 12.2022
- Assisted customers with inquiries and provided timely solutions for issues.
- Created detailed documentation regarding all customer interactions for reference purposes.
- Assisted customers with product selection, order placement and payment processing.
- Escalated complex issues to appropriate departments for resolution and follow-up.
- Responded promptly to incoming phone calls from customers seeking assistance.
- Collaborated with other departments to ensure prompt resolution of customer issues.
- Provided technical support for customers who experienced difficulty using the company's website or mobile applications.
- Developed strong relationships with customers through proactive follow-up calls and emails.
- Provided excellent customer service by responding to inquiries promptly and accurately.
- Contacted customers about potential service upgrades, new services and account changes.
Education
MBA - Commerce And IT
punjab university
Chandigarh04-2015
BBA -
Punjab University
Chandigarh03-2013
Skills
- Customer service
- Technical support
- Customer relationship management
- Documentation practices
- Issue escalation
- Collaboration techniques
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Punjabi
Native
Native
Affiliations
- participated in tech fest and annual day function
Timeline
Executive
international marketing corporation pvt.Ltd
05.2018 - 12.2022
MBA - Commerce And IT
punjab university
BBA -
Punjab University