Raka Mondal
Human Resource Professional
Summary
Highly-effective Human Resources Associate Manager delivering successful strategies for maximizing personnel retention and productivity. Knowledgeable in various industry compliance. Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
8
8
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Operations Associate Manager - HR AVP
Wells Fargo
03.2024 - Current
- Managing 25 team members including junior and senior analyst and associate.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Processed employee claims involving performance issues and harassment.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Organized and led staff orientation programs and training to promote collaboration.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Instructed senior leaders on appropriate employee corrective steps.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Promoted diversity and inclusion within the workplace by initiating targeted t raining programs and implementing inclusive hiring practices.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Recruited top talent to maximize profitability.
Lead Human Resources Operations Representative
Wells Fargo
8 2022 - 03.2024
- Support performance and overall effectiveness of team, as well as cross-group administrative operations; proactively provide feedback and present ideas for improving or implementing processes and tools with human resources operations groups.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner, handled escalations.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Senior Operations Processor (HR)
Wells Fargo
05.2021 - 08.2022
- Data sources and cycles worker information in the HR System to give precise and convenient data to an assortment of HR Services
- Experience in HR Shared HR Analytics MS-Office Suite Employee Engagement HR Policies & Procedures Database Management Documentation Service Level Agreement (SLA) HRIS Calendar Management Workday ServiceNow HR Ticketing HR Shared Services (HRSS) Client Coordination Bulk Hiring Office Operations Data Management Talent Acquisition Onboarding Technical/Non-Technical Recruitment HR Operations/ HR Partner with 7+ years of work experience in the field of Human Resources & Workforce Administration and Lead Human Resource Operations
Recruitment Coordinator
Google India Pvt Ltd
07.2019 - 05.2021
- Responsible for scheduling interviews internationally through Google inside apparatus, explicitly taken care of APAC and EMEA areas, kept a legitimate information base to keep track on every one of the partners
- Lead the hiring flow and recruitment process viz
- Schedules interview, extend job offers and finally brings in talent onboard
- Scheduled the executives, interacting expertly with all degrees of candidates and stakeholders (Internal and External) regular routine, meeting and greeting candidates coming for onsite interview at the organization premises.
- Worked alongside global business leader to deploy new training strategies.
- Coordinated incoming job requisitions and applications.
Talent Acquisition Consultant
Aricent Technology Holding
04.2017 - 04.2018
- Responsible for dealing with Lateral Hiring for VLSI - Semiconductor (Frontend and Backend) Profiles
- Actively involved in Campus Recruitment/fresher/student recruiting for both Software and Hardware domains (Pan India)
- Kept up with information base of mass recruiting, investigation of prerequisite with solid info, kept up with a great connection with every one of the clients, visited different colleges/foundations for recruiting fresher, pre-arrangement/enlistment arranged and executed, presented PowerPoint presentation (PPT) to various training institutes, colleges, universities as a face of the individual association are an aspect of my responsibilities job and obligation.
Talent Acquisition Specialist
Hashworks IT Services And Pvt Ltd
07.2016 - 04.2017
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Collaborated cross-functionally with HR colleagues to develop targeted initiatives aimed at enhancing employee engagement, diversity, and inclusion within the organization.
- Worked alongside global business leader to deploy new training strategies.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Built relationships with external recruiters and staffing agencies to access quality talent.
- Created and delivered HR training sessions to staff, managers and executives.
Human Resource Recruiter
Quess Corp
01.2016 - 07.2016
- Handled IT/NON IT requirements for internal/ external clients.
• Searching profiles from various portals, social media, references,
• Communicating with the suitable candidates, scheduling interviews with client/ internal panels.
• Maintaining a proper record/tracker of the candidate's daily basis, generating monthly reports.
• screening, sourcing, shortlisting, arranging interviews, following up the candidates
• Handling joining formalities of candidates as well. - Enhanced employer branding by collaborating with marketing teams to develop a strong online presence.
- Refined talent strategies and plans and designed and implemented recruitment lifecycle plan programs to maximize recruitment and retention.
- Conducted drives, recruiting events to grow passive talent pipeline to prepare for future hiring needs.
- Implemented metrics-driven reporting tools that provided valuable insights into recruitment effectiveness and areas needing improvement.
- Utilized social media platforms effectively as a tool for sourcing candidates across various industries and functions.
- Facilitated interview and hiring discussions with interviewers and hiring managers and maintained reports and performance metrics to generate outcomes.
- Negotiated competitive salary packages, securing top talent while maintaining budgetary guidelines.
Education
MBA - Human Resources Management
IBMR-IBS, Mysore University
Bengaluru, India 2014.01 - 2016.01
Bachelor of Businesses Management - Human Resources Development
Garden City College, Bangalore University
Bengaluru, India 01.2011 - 2014.01
Higher Secondary - Economics, Mathematics, Geography
Srinath Institution, WBCHSE
West Bengal 01.2009 - 2011.01
Secondary School -
Ramakrishna Mission Sarada Mandir, WBBSE
West Bengal 01.2004 - 2009.01
Skills
Problem-Solvingundefined
Certification
Singapore Human Resource Institute (SHRI), Singapore
Professional Snapshot
- Strong strategic and outcome-oriented capability to lead and deliver HR Services in a dynamic and continuously evolving Fin-Tech, and Internet- based environment. Expertise in Managing HR for large-scale offshore operations and technology set-ups.
- Extensive experience in Human Resource Management including Leadership/lateral Recruitment, Employee Engagement, Program Management, and various HR Generalist functions. Extensive experience of managing Campus Recruitment and Talent management.
- Coordinating and administering a range of activities and programs supporting talent and people teams, and also Building and executing processes that span the entire employee life cycle, from hiring to retirement. Well versed with HR ticketing tools including ServiceNow and WorkDay.
- Responsible for maintaining positive relationships and communication with employees and leadership to promote a mutually respectful and cooperative work environment consistent with company's vision and mission.
Awards
- Star Performer of the week' - Google
- Highest number of Kudos' from various stakeholders - Google
- Highest number of enquiries resolved' in candidate interview support team Q3 and Q4 - Google
- Best team player' award - Aricent Technology
Timeline
Operations Associate Manager - HR AVP
Wells Fargo
03.2024 - Current
Senior Operations Processor (HR)
Wells Fargo
05.2021 - 08.2022
Recruitment Coordinator
Google India Pvt Ltd
07.2019 - 05.2021
Talent Acquisition Consultant
Aricent Technology Holding
04.2017 - 04.2018
Talent Acquisition Specialist
Hashworks IT Services And Pvt Ltd
07.2016 - 04.2017
Human Resource Recruiter
Quess Corp
01.2016 - 07.2016
Bachelor of Businesses Management - Human Resources Development
Garden City College, Bangalore University
01.2011 - 2014.01
Higher Secondary - Economics, Mathematics, Geography
Srinath Institution, WBCHSE
01.2009 - 2011.01
Secondary School -
Ramakrishna Mission Sarada Mandir, WBBSE
01.2004 - 2009.01
Lead Human Resources Operations Representative
Wells Fargo
8 2022 - 03.2024
MBA - Human Resources Management
IBMR-IBS, Mysore University
2014.01 - 2016.01
Similar Profiles
PATRICIA M. SCHERERPATRICIA M. SCHERER
Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors
Andrew S. HollenbachAndrew S. Hollenbach
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Delrisha SwanDelrisha Swan
Multi-Craft Maintenance Technician at RHI MagnesitaMulti-Craft Maintenance Technician at RHI Magnesita