Rakemanju B
Asst.Manager - Identity & Access Management
Villivakkam
Summary
Detail-oriented Assistant Manager with over 5 years of relevant experience, skilled in team leadership, operational efficiency, and project management. Proven ability to drive business success and enhance customer satisfaction through effective communication and strategic planning. Seeking to leverage expertise in a dynamic organization.
Overview
2018
2018
years of professional experience
1
1
Language
Work History
Asst. Manager - Identity & Access Management
CITI Corp Services India Pvt Ltd (Citibank Group)
6 2018 - 7 2024
- User & Access Management:Manage the creation, modification, and deactivation of user identities and access permissions.
Implement and maintain Role-Based Access Control (RBAC) frameworks.
Conduct identity lifecycle management, including provisioning and de-provisioning access. - IAM System Support & Maintenance:Configure and support IAM solutions such as Single Sign-On (SSO), Multi-Factor Authentication (MFA), and federated identity management.
Perform regular maintenance, patching, and upgrades for IAM systems and tools.
Troubleshoot and resolve technical issues within the IAM environment. - Security & Compliance:Monitor systems for unauthorized access attempts and security breaches.
Perform security audits and analysis to ensure compliance with policies and regulations.
Assist in developing and updating security policies, standards, and procedures. - Reporting & Documentation:Generate reports on user activity, system access, and security compliance.
Create and maintain comprehensive documentation for IAM processes, procedures, and configurations. - Collaboration & Projects:Collaborate with IT and business teams to define access requirements and integrate applications into the IAM infrastructure.Participate in IAM projects and initiatives, contributing to technical design and implementation.
Sr. Customer Service Executive
Intelenet global Services Pvt Ltd
04.2016 - 08.2017
- I closely work with Barclays closing Team to ensure we are enhancing the customer experience by supporting the goals of the relationship
- As a Customer Service Executive, build and maintain strong professional relationships with our key global by supporting the MS team to coordinate operational tasks
- In Mortgage Service - closing team, responsible to check all the verify incoming documents to make sure all the documents are received correctly without any pending
- In case of any pending documenting, need to call the clients, brokers and solicitors in order to receive it in the right time
- Need to call the Legal department - Valuers/surveyors for the updated valuation report of the property to be mortgaged
- Need to check the Legal Document – COT, to ensure all the clients details to be keyed in correctly, to release funds on the required date.
Relationship Executive
Worldwide Immigration Consultancy Services
12.2007 - 02.2009
- Part of Sales systems supporting Global Sales Operations- Bangalore
- Counsel and explain immigration package, file number kit, medical kit to clients for countries like US, Canada, Australia and Denmark
- Supporting the clients for documentation until visa on hand
- Responsible for team sales reports - daily, weekly and monthly
- Responsible for emarketing reports
- Generate audit reports for sales team.
Education
Bachelor of Science - Computer Science
Madurai Kamaraj University
Madurai 04.2001 -
Skills
Team management
Accomplishments
- Reward with the title “The Best Performer of the Month” & Best Performer of the Quarter Awards at “CitiCorp”
- Rewarded with Prestigious award - “Star Performer of Ms Completions” for Releasing funds on huge number of cases
- Awarded the Best Performer of the Month and Best Performer in a Quarter titles at WWICS. Recognized as consistent performer
Educationaldetails
BSc. (Computer Science) in Madurai Kamaraj University, Madurai
Passion
Dance & Yoga (District champion)
Personal Information
- Date of Birth: 03/12/84
- Gender: Female
- Nationality: India
Extracurricular Activities
Cooking, Gardening, travelling & participating in Social activities
Travelling, Cooking
I Love travelling & cooking food for my family.
Timeline
Sr. Customer Service Executive
Intelenet global Services Pvt Ltd
04.2016 - 08.2017
Relationship Executive
Worldwide Immigration Consultancy Services
12.2007 - 02.2009
Bachelor of Science - Computer Science
Madurai Kamaraj University
04.2001 -
Asst. Manager - Identity & Access Management
CITI Corp Services India Pvt Ltd (Citibank Group)
6 2018 - 7 2024
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