Rakesh Allolikar
Bangalore
Summary
Adept at orchestrating seamless Exchange Server and Office 365 integrations, my tenure at 3M TCOE highlighted my expertise in email security and PowerShell automation. Leveraging strong analytical skills and a proactive approach, I significantly enhanced system efficiency. My collaborative spirit and technical acumen have consistently driven project success and user satisfaction.
Overview
8
8
years of professional experience
Work History
Senior Specialist
3M TCOE
Bangalore
01.2022 - Current
- Coordinated with external support vendors for problem resolution, and advised users on best practices for optimal use of Exchange services.
- Implemented, configured, and maintained Microsoft Exchange 2013, 2016, and Exchange Online.
- Set up and maintained user accounts, groups, permissions, and email lists.
- Managing the gateway servers, such as Proofpoint and Cisco IronPort servers, to ensure smooth relay.
- Implemented and maintained security and access control policies, and monitored user access to ensure compliance.
- PowerShell Scripting: Proficient in writing scripts to automate routine tasks.
- Working on projects for the transition of New Outlook for Windows from Outlook Classic.
- Managing and monitoring email infrastructure for high availability and optimal performance.
- Expertise in handling mail routing and mail-flow-related issues.
- Monitored Exchange Online and Office 365 environments, and provided technical support to users in their use of the systems.
- Knowledgeable in network infrastructure, network security, and system design.
Senior Exchange Administrator
Microland
Bangalore
02.2021 - 12.2021
- Configured and managed user mailboxes, distribution lists, shared folders, public folders and other related components.
- Managed storage limits for mailboxes and archives as per company policy guidelines.
- Performed troubleshooting of issues related to MS Exchange Server such as mailbox access problems or replication failures.
- Worked closely with end users to solve problems related to hardware and software.
- Liaised with network team to configure, implement, and administer LAN and WAN components.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
Senior Associate Infra
Mphasis
Bangalore
05.2020 - 02.2021
- Monitored office services mailbox for business support needs and requests.
- Knowledge of PowerShell and scripting to run and understand scripts to modify and add for message tracking, and other administrative functions.
- Supporting exchange infrastructure for Microsoft professional customers in the US, UK, and Asia Pacific region.
Systems Engineer
Tata Consultancy services
Bangalore
10.2017 - 04.2020
- Provided exemplary helpdesk service and support to assist customers.
- Handled troubleshooting tasks for Local Area Networks, Wide Area Networks, and voice systems to reduce network connectivity problems.
- Communicated with clients to understand system requirements.
- Provided technical support for end-users by troubleshooting hardware and software issues remotely or onsite.
Technology Support Specialist
Infosys
Bangalore
08.2016 - 09.2017
- Used remote login tools to assist clients with technical and product questions.
- Performed regular maintenance tasks such as virus scans, disk clean-up activities.
- Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
Education
Bachelor of Engineering - Computer Science
RYMEC
Bellary06-2016
Associate of Science -
St Marys
Gulbarga09-2011
SSLC -
Mount Carmel Convent
Gulbarga06-2009
Skills
- Exchange Server 2013, 2016, and Exchange Online
- Microsoft Office 365
- Proofpoint Expertise & Cisco ironport
- Server Support
- Email security
- Active Directory
- PowerShell
- SMTP
- DAG
- Outlook
Languages
kannada
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Senior Specialist
3M TCOE
01.2022 - Current
Senior Exchange Administrator
Microland
02.2021 - 12.2021
Senior Associate Infra
Mphasis
05.2020 - 02.2021
Systems Engineer
Tata Consultancy services
10.2017 - 04.2020
Technology Support Specialist
Infosys
08.2016 - 09.2017
Bachelor of Engineering - Computer Science
RYMEC
Associate of Science -
St Marys
SSLC -
Mount Carmel Convent
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