Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
Timeline
Generic

Rakesh Aouchre

Pune

Summary

Forward-thinking Process Specialist with advanced knowledge of business processes and specialized experience in Order Management. Dedicated and resourceful Order Management Representative with 4 years of diverse sales and customer support experience. Engaged expert and go-to person on ordering and sales processes with enthusiastic willingness to assist others proactively.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Process Specialist - Americas (O2O)

Infosys BPM Ltd
PUNE
05.2023 - Current
  • Creating Material & Services quotes.
  • Taking the material cost through vendor quotes and selling to our customers.
  • Preparing client-facing quotes for Global Clients in Direct tool involves utilizing the Direct tool software to generate accurate and professional quotes for clients.
  • Preparing vendor quotes in CCW(Configure,Price,Quote) involves using the CCW software
  • Dealing with account specific client Manager on the presales quotes as well as with the vendor to get the deals finalized.
  • Maintaining SLA, and deliver it proactively ensuring TAT.
  • Order/PO Processing in Direct tool: The Direct tool is a software application used for managing sales and customer interactions

Senior Executive - Central Operations

ElasticRun
Pune
02.2022 - 04.2023
  • As a Central ops executive i'm responsible for monitoring more than one station from operations and compliance point of view in coordination with internal as well as external stakeholders
  • Oversee day-to-day operations of Warehouse Operations in multiple cities, check and verify Various warehouse activities
  • Monitor and coordinate with station/hub to achieve objectives
  • Be organized, apt and prompt in notifying the situation and updating the same
  • Ensure adherence to processes, ensure that all elements of the delivery are coordinated to meet customer requirements in a timely manner
  • Audit the Warehouse for various operational conformances and norms
  • Provides proactive communications and solutions for issues to the

Central Ops Manager

Deskneed (Sceine2Home Pvt Ltd)
Guwahati
08.2019 - 05.2021
  • Handling and Monitoring of all day-to-day operational work including Supplies & maintenance of the entire North-East Region
  • Schedule and supervise maintenance work
  • Coordinating with customers for maintenance orders
  • Developing & sustaining long-standing relationships with company-approved vendors
  • Ensuring all operations are carried on in an appropriate, cost-effective way
  • Improving operational management systems, processes, and best practices
  • Helping the organization’s processes remain legally compliant
  • All Order Management, Inventory Management & Vendor Management
  • Knowledge of Quotation Creation, Understanding of PO, and Order Processing.

MIS Executive - Operations

Deskneed (Sceine2Home Pvt Ltd)
Guwahati
02.2018 - 08.2019
  • Created database reports for management evaluation
  • Generate timely and accurate reports for analysis
  • MIS reporting by using MS Excel at Operational level
  • Preparation of various MIS reports
  • Inventory Management of Products
  • Handling the back end operations works
  • Monitoring & Tracking of all Operational orders
  • Implement and analysis data to create daily, weekly, monthly, and quarterly reports
  • Handling the North East Region Daily Register & Consolidated Reports for Daily activity tracking & Analysis purpose
  • Trained end-users by means of verbal personal instruction and specially designed documentation
  • Respond to support requests in person and via telephone and email
  • Ability to work for long hours and deliver results within reasonable timeframe to ensure internal client satisfaction.

Education

B.Tech - Electronics & Instrumentation Engineering -

National Institute of Technology, Silchar
05.2017

Skills

  • Operations Management
  • Logistics operations
  • Inventory Management
  • Vendor Management
  • Order Fulfillment
  • Tools - Direct, CCW, SFDC
  • Quotes Preparation
  • Process Automation
  • Warehouse Operations
  • PO/Order Processing
  • Customer Service
  • Cost Estimation

Languages

  • English
  • Hindi
  • Assamese

Affiliations

  • Sports Enthusiast - Football, Cricket
  • Volunteer activities
  • Fundraising

Certification

  • S&F Order Management

Timeline

Process Specialist - Americas (O2O)

Infosys BPM Ltd
05.2023 - Current

Senior Executive - Central Operations

ElasticRun
02.2022 - 04.2023

Central Ops Manager

Deskneed (Sceine2Home Pvt Ltd)
08.2019 - 05.2021

MIS Executive - Operations

Deskneed (Sceine2Home Pvt Ltd)
02.2018 - 08.2019

B.Tech - Electronics & Instrumentation Engineering -

National Institute of Technology, Silchar

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Rakesh Aouchre