Rakesh Chaturvedi

• Developed project management roadmap to define project objectives, timelines and milestones.
• Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
• Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
• Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
• Led system integration efforts, working closely with vendors and internal teams to ensure seamless transitions.
• Coordinated with stakeholders to gather requirements and provide updates on progress throughout projects'' lifecycles.
• Developed project plans identifying key issues, approaches and performance metrics.
• Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.The major projects completed are Quantum Upgrade and SWIFT Payment System FINASTRA CMS, DTCC EMIR, FCA,MAS regulatory project onboarding to Deltaconx for trade submission.
• Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Reduced software development timeframes by identifying bottlenecks and optimizing the development process.
• Met project deadlines without sacrificing build quality or workplace safety.

· Evaluated project requirements and specifications and developed software applications that surpassed client expectations

· Worked as a L2/L3 level production support Lead

· Planned and developed interfaces using .Net and SSIS that simplified overall management and offered ease-of-use

· Assist team to Work on any problem or enhancement incident and if require do modification to code like any bug fixes for trading applications etc.

· Bug fixes, troubleshooting the support tickets.

· Leading and mentoring the Technical Support Team, performing scheduled staff reviews, communicating and adhering to new procedures, policies and goals.

· Monitoring queues and assisting with daily goals and conducting quality control to reduce errors to improve procedures.

· Prioritize the incidents tickets based on priority, meet the customers to address their concern and collect the user feedback to work on gaps and work with continuous improvement mindset.

· Resolved malfunctions with systems and programs through troubleshooting.

· Worked as Senior Application Support Team Member. Provide level 2 application support to the Treasury business users (E.g. back and middle office users).

· Manage planned and unplanned incidents, issues reported by first line support and business users and take corrective actions.

· I was responsible for providing support to support to Treasury application, Investment banking users, trading, FX/SWAP/SPOT trade deal queries, working with front and back office users, portfolio managers. Manages, on a daily basis, application issues and requests for fixed income users, SUMMIT Trading, Autosys jobs.

· Supporting Banking apps of Hedge Fund , Trade life cycle, settlement and Clearing.

• Developed scalable and maintainable code, ensuring long-term stability of the software.
• Integrated new technologies into existing systems, increasing capabilities and improving overall performance.

• Developed scalable and maintainable code, ensuring long-term stability of the software.
• Integrated new technologies into existing systems, increasing capabilities and improving overall performance.