Rakesh Dalvi

Job Description – SCCM & Intune Engineer (Orange Business)

• Responsible for end-to-end device management using Microsoft SCCM and Intune, managing over 35,000 devices via SCCM, and 130,000+ devices via Intune.
• Administered SCCM infrastructure, including 1 Primary Site Server, 2 Management Points, and 65+ Distribution Points (DPs) deployed across multiple global locations for efficient content distribution.
• Handled daily operational tasks such as patch deployment, application packaging and deployment, and enforcing device compliance policies (e.g., USB, camera, and browser extensions restrictions).
• Managed deployment and troubleshooting of Windows 10/11 OS updates, Office 365 patches, and other critical security updates.
• Generated and shared daily compliance reports from SCCM and Intune; collaborated with site leads and managers to improve compliance metrics across geographies.
• Worked on vulnerability remediation tasks, and coordinated with security teams to ensure timely resolution.
• Performed root-cause analysis and device-level troubleshooting for patch and application deployment failures, documenting standard procedures (SOPs) for team knowledge sharing.
• Monitored SCCM system performance, including CPU utilization, disk space, and site health checks, ensuring high availability and performance.
• Continuously contributed to process improvement initiatives by recommending best practices, and creating automation-ready SOPs to streamline operations.
• Maintained high levels of customer satisfaction by providing proactive, knowledgeable, and friendly technical support.

• In TCS- My primary job role are SCCM and manage team along with customer requirement, handling L2 issue related to application troubleshooting and I was handling 2 project related to SCCM and work on vulnerabilities issue to fix on devices.
• Currently 1 primary server with DP role and we manage onsite 5k devices.
• Monthly patch deployment: Perform monthly MS security patch deployment activity to keep the clients IT environment free from known vulnerabilities. Activity includes testing and deploying security patches as per the business requirement (Test. Pilot and Production phases). Maintaining the compliance for deployed security patches.
• Package and Application Management Deploying custom Software packages or application through SCCM 2012 System Management tools as per the customer's requirement and business needs. Maintaining compliance for deployed packages/application.
• Client troubleshooting: Troubleshooting and repairing the machines having SCCM client issues.
• Reporting: Generate and provide various reports on environment status, Patch and Software deployment status, Compliance status, and Hardware and Software inventory.
• Follow ITIL methodologies to handle Incident/Problem/Change Management related work within the scope of the project. Providing updates on Client's call, handle Outage call (major issues).
• Work with local SCCM operators to solve many kinds of issues met on agents on workstations.

• Company Overview: Third party employee for TCS.
• Same responsibility
• Third party employee for TCS.

• Handling applications which include BMC Client Management 12.5v, Symantec Endpoint Protection 14.2v. Win-Magic Encryption 8.2v, File Seclore 3.3v, and Druva backup Insync 5.2v.
• Architecture of BMC & Symantec Endpoint Protection which includes 1 Master Server (Primary Server). 280 Relay Servers (Distribution Server) and 11000 Clients.
• Upgrading the Symantec Endpoint Server from current version to latest version with process.
• Monthly POS device application patch developed by PWC team, must be deployed off business hours.
• Package and Application Management Deploying custom Software packages or application through BMC System Management tools as per the customer's requirement and business needs. Maintaining compliance for deployed packages/application.
• Client troubleshooting: Troubleshooting and repairing the machines having BMC client issues.
• Reporting: Generate and provide various reports on environment status, Patch and Software deployment status, Compliance status, and Hardware and Software inventory.
• Handling installation and un-installation of new relay-distribution server in hierarchy.
• Discovery of newest devices through BMC discovery method & install client automatically with correct relay server.
• Performing Daily Checks on BMC relay server & client status.
• Creating Site-Servers and define policies with package to local engineer for installation.
• Verifying daily updates to relay & client devices. Work on non-compliance devices with concern team & make them compliance.
• Preparation of daily, weekly and monthly reports for the client.

• Handling all desktops, server's hardware & software issue.
• Daily task include: Generating report of AV & work on not updated devices, work on SCCM non-compliance report of patches, inactive devices, Server OS installation with RAID configuration, monitor backup status of all servers in excel files with status, Verint call recording monitor & to troubleshooting with vendor in case issue occur, File Server Access Matrix, Application issue troubleshooting, Desktop assembling, Email configuration with backup configuration of users, User account password reset, enable/disable account on request, Co-coordinating with Vendor for hardware part replacement & internet vendor for link down.
• Monthly patch deployment: Perform monthly MS security patch deployment activity to keep the clients IT environment free from known vulnerabilities. Activity includes testing and deploying security patches as per the business requirement (Test. Pilot and Production phases). Maintaining the compliance for deployed security patches.
• Package and Application Management: Deploying custom Software packages or application through SCCM 2012 System Management tools as per the customer's requirement and business needs. Maintaining compliance for deployed packages/application.
• Reporting: Generate and provide various reports on environment status, Patch and Software deployment status, Compliance status, and Hardware and Software inventory.