Rakesh Kamble
Store Manager
Hyderabad
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Store Manager of Operations
Avenue Supermarts Ltd (Dmart)
Hyderabad
02.2014 - Current
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased sales by Number% with special displays and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced operational risks while organizing data to forecast performance trends.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Field Sales Officer
Mondelez India Ltd
Kolhapur
08.2008 - 02.2014
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Investigated competitive landscape to anticipate negative business impacts.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Captured and completed sales with customer-savvy quotes, proposals, and contract management strategies.
- Collaborated with channel partners to identify and qualify mutually rewarding sales and business opportunities.
- Identified and qualified new distributors to increase market share in key territories.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Researched target market and identified customers' unique needs to suggest suitable products.
- Formulated and presented innovative strategies to stakeholders to build successful sales plans.
- Responded to customer needs by answering questions and providing detailed information about Product or Service.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Recommended and implemented strategic initiatives targeting new business to increase sales Number%.
- Supervised, trained and mentored staff of Number, resulting in consistent team achievement.
- Prepared sales reports with informative graphs and charts to outline key data.
Sales Executive
Future Money
Kolhapur
01.2007 - 08.2008
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Developed and implemented account management plans to establish customer satisfaction.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
Education
SSC - Secondary Education
04.2002 - 03.2003
Bachelor Of Commerce - Accounts
03.2005 - 03.2008
Completed B.com Education from DRK college of Commerce with Specialization in Accounts.
HSC - HSC
04.2003 - 03.2005
HSC completed from Rajaram college Kolhapur
Skills
Relationship building and management
Order management
Team leadership and coaching
Maximizing profitability
Opening and closing procedures
Staff Management
Financial operations management
Staff training and development
Goals and performance
Hourly shift management
Merchandising
Store displays
Mathematical aptitude
Training and mentoring
Personnel development
Product and service sales
Accurate money handling
Customer Relations
Strategic thinker
Database Management
Vendor management
Team Building
Operations
Laws and regulatory compliance
Laws and regulatory compliance
Additional Information
Date of Birth : 23 Mar 1988
Gender : Male
Martial Status : Married
Timeline
Store Manager of Operations - Avenue Supermarts Ltd (Dmart)
02.2014 - Current
Field Sales Officer - Mondelez India Ltd
08.2008 - 02.2014
Sales Executive - Future Money
01.2007 - 08.2008
Shivaji University - Bachelor Of Commerce, Accounts
03.2005 - 03.2008
Higher Secondary Education Boards - HSC, HSC
04.2003 - 03.2005
Karveer Prashala Highschool - SSC, Secondary Education
04.2002 - 03.2003