Rakesh Kumar
IT Professional
New Delhi
Summary
Insightful Information Technology Manager with 15.6 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
14
14
years of professional experience
1
1
Certification
1
1
Language
Work History
IT Consultant
- Catering to various clients, understanding their business requirements, and accordingly suggesting them to implement appropriate IT solutions for organizations
- Providing strategic advice on using technology to achieve goals
- Managing IT initiatives and collaborating with in-house technical staff
- Projects: - on prem IT infra to cloud migration, SDWAN over MPLS, complete transformation of Network pan India basis, implementation of MDM, Veeam Backup & Replication, ITSM Tool
- Enterprise Antivirus, branches connectivity with Domain controller, HROne, IT Sec, etc.
Chief Manager ICT
D2C Insurance Broking Pvt. Ltd
Gurgaon
03.2020 - 12.2020
- Led IT Strategy, overall IT end-user Services, Data Center operations, IT Infra & Ops, IT Security, including Proxies, DLP, VPN, ERP/HRMS, and ITSM tool, Service Desk, IT Budgeting, VAPT, GAP analysis, and catering appx
- 6000 users across India, as well as a team of 20 team members and business partners across India, call center apps & its Infra, compliance & auditing, video surveillance security, SLM, SLA Mgmt
- AI (ChatBots).
General Manager IT
A.P Securitas Pvt. Ltd
Gurgaon
06.2018 - 02.2020
- Accountable for Digital transformation and Solution Designs as per business initiatives and enhancement of existing processes
- Spearheading the IT division for the smooth functioning of all IT Initiatives such as ERP implementation & maintenance, Infra Deployment, Service delivery, Communications & Collaboration tools for APS, supporting 1000+ users across India
- Led IT Infra Team & product development team for the development of Applications system to support the business, and also have steered 100 seater command center as well
- Steered the IT Operations & Infrastructure, procurement, Resource Management, Technical Escalations, IT Service Desk, ITIL framework processes, SLA MGMT & Compliance, IT Security, and set up all
- Business application/data center for the organization including cloud technologies and SDWAN implementation across Organization along with DR/BCP
- Implemented ITSM & SAM process in Organization, implementation of Virtualization platform with VSAN cluster, also led the cloud migration and cloud managed services on AWS
- Etc.
Sr. Manager IT
MaxLife Insurance Pvt. Ltd
Gurgaon
01.2017 - 12.2017
- Led timely technology evaluation and implementation of new technologies-enhancing end-user productivity and end-user delivery for around 10,000 + users across India
- Involved in IT operations are maintained and governed under committed SLA’s to business by engaging internal and external (suppliers) teams
- Steered IT Infrastructure in DC, Corporate Office, and Branch Offices by periodic reviews and ensuring improvement in resolution TAT, No
- Of tickets, etc
- Achieved 20% reduction in no
- Of incidents (End User and DCO) and resolution time
- Managed IT budgets for Capital & Operational Expenditures of approx
- Rs 6Cr
- Responsible for on-site and off-site data centers
- Managing and ensuring optimal operation of all network hardware and equipment, including routers, switches, MPLS mux, SDWAN routers, Printers, Servers, Storage, Thin client machines, Laptops, UPSs, Video conferencing devices, Voice/Data network, VDI (VMWare) and so on
- Managed and ensure the effectiveness of servers, storage, including e- mail, print, and backup servers, and their associated operating systems and software
- Implemented Network security solutions, including firewalls, Hyper- Converge Infra setup for VMWare, including VSAN, NAC, cloud, Email, VPN, wireless security, Antivirus solutions, IPS/IDS, Malware and DLP and SD-WAN, DR/BCP, MDM, Digital Transformation, etc.
Sr. Manager IT
Securitrans India Pvt. Ltd
New Delhi
08.2009 - 02.2015
- Led timely technology evaluation and implementation of new technologies-enhancing end-user productivity and end-user delivery for around 10,000 + users across India
- IT operations are maintained and governed under committed SLAs to business by engaging internal and external (suppliers) teams
- Steered IT Infrastructure in DC, Corporate Office, and Branch Offices by periodic reviews and ensuring improvement in resolution TAT, No
- Of tickets, etc
- Achieved 20% reduction in no
- Of incidents (End User and DCO) and resolution time
- Managed and ensure the effectiveness of servers, storage, including email, print, and backup servers, and their associated operating systems and software
- Implemented Network security solutions, including firewalls, Hyper- Converge Infra setup for VMWare, including VSAN, NAC, cloud, Email, VPN, wireless security, Antivirus solutions, IPS/IDS, Malware and DLP and SD-WAN, DR/BCP, MDM, Digital Transformation, etc.
Customer support Engineer
QuantM Net Technologies Ltd
New Delhi
06.2004 - 08.2009
- Day to day IT Operations, Installation of business applications, Laptops, Desktops, user creation/deletion on AD
- Installation of IBM Servers, Storage and tape drives
- Server installation, Backup, Patch management
- Trouble shooting daily incidents including email configuration and setup
Education
MBA - Information Technology
Sikkim Manipal University
BSC IT - Information Technology
Sikkim Manipal University
Skills
Server Hardware: - IBM Xseries & Blade, HP, Dell, Nutanixundefined
Accomplishments
- IT Automation, Backups, Ensure the smooth performance of 40+ business applications, implementation of secure VPN & Video conferencing for WFH users for smooth business transactions
- A primary point of contact on a 24-hour, 7-days-a-week basis, in charge of IT Infra design & mgmt
- Stakeholder mgmt
- IT Service delivery, Backup procedures, Server patching, cloud technologies, NGFW’s, VLAN configurations, NAC, vendor Mgmt
- Timely new technologies evaluation and implementation as per business requirements for the organization
- Led complete cloud migration using IaaS & PaaS platform on the private cloud by Amazon, and implementation of SDWAN across India, periodic reviews and ensure improvement in resolution, TAT, No
- Of tickets and support, implementation of IT policies & procedures in organization and resource utilization as well.
Certification
- ITIL,
Timeline
Chief Manager ICT
D2C Insurance Broking Pvt. Ltd
03.2020 - 12.2020
General Manager IT
A.P Securitas Pvt. Ltd
06.2018 - 02.2020
Sr. Manager IT
MaxLife Insurance Pvt. Ltd
01.2017 - 12.2017
Sr. Manager IT
Securitrans India Pvt. Ltd
08.2009 - 02.2015
Customer support Engineer
QuantM Net Technologies Ltd
06.2004 - 08.2009
IT Consultant
MBA - Information Technology
Sikkim Manipal University
BSC IT - Information Technology
Sikkim Manipal University
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