RAKESH KUMAR
Kangra
Summary
Results-driven Healthcare Revenue Cycle Management (RCM) professional with over 15 years of experience in Customer Service, Medical Billing, Accounts Receivable (AR), Quality Analysis, and Team Leadership. Proven expertise in claim follow-up, denial management, payment posting reconciliation, insurance verification, and revenue optimization. Experienced in leading teams, improving process quality, and maximizing collections across DME, Chiropractic, Physical Therapy, and Radiology specialties. Proficient in Brightree, Vericle/ClinicMind/Genesis, and NextGen software platforms.
Overview
19
19
years of professional experience
Work History
AR Representative
Assembly Health(Clinicanywhere)
Work From Home
03.2025 - Current
- Manage accounts receivable activities for Radiology providers.
- Follow up on outstanding claims with insurance companies.
- Resolve claim denials and payment issues to maximize collections.
- Ensure timely reimbursement and reduction of aging accounts.
- Software Used: NextGen
- Specialty: Radiology
AR Caller / Team Leader
Indicle Pvt. Ltd.
Work From Home
11.2021 - 02.2025
- Started as an AR Caller and was promoted to Team Leader.
- Led and supervised a team of AR professionals.
- Monitored team performance and productivity metrics.
- Assisted in resolving complex billing and insurance issues.
- Improved collection rates through effective claim follow-up strategies.
- Software Used: Vericle (ClinicMind/Genesis)
- Specialties: Chiropractic & Physical Therapy
- (ClinicMind)
AR Caller / AR Quality Analyst
Knack Global Pvt. Ltd.
Mohali
05.2016 - 03.2021
- Managed medical billing, followed up on insurance claims, and coordinated collections to ensure timely revenue recovery.
- Advanced to AR Quality Analyst role due to demonstrated performance and in-depth knowledge of processes.
- Performed quality audits and reviewed processes to maintain compliance with billing standards and enhance accuracy.
- Ensured compliance with billing standards and client requirements.
- Supported team training and performance improvement initiatives.
- Software Used: Brightree
- Specialty: Durable Medical Equipment (DME)
- Mohali
Customer Service Representative - Jet Airways Process
Concentrix
Chandigarh
08.2013 - 08.2015
- Assisted customers with flight bookings, cancellations, and travel inquiries, ensuring positive travel experiences.
- Delivered customer service that met or exceeded service standards, enhancing overall satisfaction.
- Resolved passenger concerns efficiently and professionally, contributing to customer loyalty.
Customer Service Representative
TBSS
Mohali
11.2008 - 12.2011
- Addressed and resolved customer complaints and service-related issues to enhance customer experience.
- Maintained high levels of customer satisfaction.
- Managed customer service and technical support inquiries to ensure prompt assistance.
- Delivered support to Tata Sky customers in Mohali, ensuring effective communication and problem resolution.
Customer Service Associate (CSA)
IGSL
Mohali
05.2007 - 11.2008
- Addressed customer queries and resolved issues effectively.
- Supported customer retention and enhanced service quality through effective issue resolution.
- Delivered customer support in fast-paced call center, ensuring timely resolution of inquiries.
- Served customers in Mohali location, addressing needs and fostering positive experiences.
Education
Bachelor of Science - Non-Medical
Himachal Pradesh University
Shimla01-2006
10+2 - Non Medical
Himachal Pradesh Board of School Education
Dharamshala01-2003
Skills
- Accounts receivable management
- Medical billing and collections
- Denial management
- Revenue cycle
- Healthcare claims resolution
- Insurance follow-up
- Quality improvement
- Brightree software proficiency
- Vericle software expertise
- NextGen software knowledge
- Microsoft Office applications
- Internet and web applications
- Team leadership
- Customer service and relations
Languages
- English
- Hindi
Hobbies and Interests
- Listening to Music
- Playing Cricket
Personal Information
- Father's Name: Sh. Rattan Lal
- Date of Birth: 19th August 1985
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
AR Representative
Assembly Health(Clinicanywhere)
03.2025 - Current
AR Caller / Team Leader
Indicle Pvt. Ltd.
11.2021 - 02.2025
AR Caller / AR Quality Analyst
Knack Global Pvt. Ltd.
05.2016 - 03.2021
Customer Service Representative - Jet Airways Process
Concentrix
08.2013 - 08.2015
Customer Service Representative
TBSS
11.2008 - 12.2011
Customer Service Associate (CSA)
IGSL
05.2007 - 11.2008
Bachelor of Science - Non-Medical
Himachal Pradesh University
10+2 - Non Medical
Himachal Pradesh Board of School Education