RAKESH KUMAR
Bokaro
Summary
Results-driven housekeeping professional with 7+ years of experience in luxury and business hotels. Proven expertise in leading housekeeping teams, maintaining brand standards, room inspections, inventory control, SOP implementation, guest satisfaction, and cross-functional coordination. Proficient in Opera, Hotelogix, IDS, and Inkey PMS.
Overview
3
3
Languages
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Housekeeping Executive
U by Z Hotel
Bengaluru
04.2025 - Current
- Led daily housekeeping operations, supervising staff to ensure high standards of cleanliness.
- Conducted thorough inspections of rooms and public areas to ensure cleanliness and compliance with standards.
- Coordinated daily operations with the Front Office and Engineering teams to address maintenance issues.
- Managed inventory and linen control while addressing guest requests to enhance guest satisfaction.
- Train associates and ensure SOP compliance.
Housekeeping Executive
Clark Inn Suites
Hyderabad
10.2024 - 04.2025
- Oversaw housekeeping operations and conducted quality inspections to maintain high standards.
- Coordinated room readiness processes to enhance guest satisfaction.
- Led operational strategy to enhance guest experiences at luxury hotel.
- Managed team schedules to ensure optimal staffing levels and service quality.
- Coordinated with vendors to maintain high standards of hotel supplies and services.
07.2024 - 10.2024
- Planned career break while preparing for the next professional opportunity.
Team Leader
Bloom Hotel
Bengaluru
07.2023 - 07.2024
- Led housekeeping team, allocating daily tasks to ensure efficient operations.
- Conducted room inspections and trained staff to uphold service standards.
- Maintained inventory levels and ensured consistent service quality.
Team Leader
Novotel Pune
Pune
04.2021 - 03.2022
- Led daily operations to ensure seamless guest experiences at premium hospitality venue.
- Coordinated team schedules to optimize coverage during peak periods.
- Resolved guest complaints promptly to maintain high satisfaction levels.
- Implemented training programs for new hires to uphold service excellence.
Guest Service Associate
Novotel Pune
Pune
06.2019 - 03.2021
Industrial Trainee
Neelam The Grand
Goa
08.2018 - 04.2019
Education
Diploma In Hotel Management - Hotel Management
IIHM
02.2018 - 03.2019
Janta High School
Pundru Skills
- Housekeeping Operations
- Room Inspection
- Inventory and Linen Management
- SOP Implementation
- Service Quality Assessment
- Cost Management
- Team Leadership
- Staff Training
- Opera PMS
- Hotelogix
- IDS
- Inkey PMS
- Guest Relations
Personal Information
Title: Housekeeping Assistant Manager
Languages
Hindi
First Language
English
Elementary
A2
Bengali
Elementary
A2
Timeline
Housekeeping Executive
U by Z Hotel
04.2025 - Current
Housekeeping Executive
Clark Inn Suites
10.2024 - 04.2025
07.2024 - 10.2024
Team Leader
Bloom Hotel
07.2023 - 07.2024
Team Leader
Novotel Pune
04.2021 - 03.2022
Guest Service Associate
Novotel Pune
06.2019 - 03.2021
Industrial Trainee
Neelam The Grand
08.2018 - 04.2019
Diploma In Hotel Management - Hotel Management
IIHM
02.2018 - 03.2019
Janta High School