Rakesh Kumar
Senior Manager - Operations
Gurgaon
Summary
Assistant Manager, Projects & Operations leading project delivery for E-Surveillance and Command Centre rollouts across PAN India accounts. Directs Assistant Managers, Coordinators, and Engineers to install and commission 10,000+ ATM sites and manage 1,000+ sites per month while coordinating resources, materials, and corrective actions. Partners with major PSU banks and cross-functional teams to improve project quality, customer service, and monthly revenue from existing clients.
Overview
1
1
Language
8
8
years of professional experience
Work History
Senior Manager
Tenon Group
05.2026 - Current
- Led cross-functional teams to enhance operational efficiency and drive strategic initiatives.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Developed and implemented process improvements resulting in streamlined project workflows.
- Implemented and developed operational standards, policies and procedures.
- Managed budget planning and resource allocation for multiple projects simultaneously.
- Provided strong leadership to enhance team productivity and morale.
- Mentored junior managers, fostering professional development and leadership skills within the team.
- Conducted performance evaluations, providing constructive feedback to improve team outcomes.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
Assistant Manager
AM Projects & Operations, SIS Group of Companies
10.2021 - 05.2026
- Led team of Assistant Managers, Coordinators & Engineers in managing project operations for 1000+ sites monthly.
- Successfully guiding regional teams towards excellence.
- Ensured customer excellence for major PSU banks including SBI, Central Bank of India, Canara Bank, IFL Home Loans, DBS Bank & South Indian Bank.
- Customer excellence for major PSU banks like SBI, Central bank of India, Canara Bank ,IFL Home Loans, DBS Bank & South Indian Bank.
- Monthly revenue generation with each existing customers.
- Generated monthly revenue through strategic engagement with existing customers.
- Planning, organizing and managing all projects related to E- Surveillance at PAN India level.
- Deployment of material to sites as per the business plan.
- Project monitoring and control.
- Ensuring timely corrective & preventive action for process and system non-conformities.
- Responsible for the quality of all projects being implemented.
- Daily Interaction with VP & AVP Projects for training of employees at PAN India level.
- Created & sustained a dynamic environment that fosters development opportunities and motivated performance among team members.
- Promoted to Assistant Manager from Project Coordinator.
Executive
Axtech Automation
09.2018 - 09.2021
- Identified business requirements for goods, materials, and services to ensure operational needs were met.
- Sourced reliable suppliers to fulfill identified requirements, enhancing supply chain reliability.
- Negotiate prices, build quality, and delivery terms.
- Established order quantities and submitted bid requests on supply contracts to optimize procurement process.
Education
Bachelor of Technology - Mechanical Engineering
MDU
Gurgaon01-2016
12th - PCM
Govt. Sr. Sec. School. HBSE
Bawani Khera01-2012
Skills
Project management
Project planning
Project monitoring & control
Team leading
Stakeholder management
Vendor management
MS Office Suite
Resource allocation
Quality control
Process improvement
Interests
Watching Movies, Leisure Driving
Declaration
I declare that the information provided is true to all extent. I am solely responsible for the information provided.
Awards
Employee of the Month, Awarded three times for excellent performance
Timeline
Senior Manager
Tenon Group
05.2026 - Current
Assistant Manager
AM Projects & Operations, SIS Group of Companies
10.2021 - 05.2026
Executive
Axtech Automation
09.2018 - 09.2021
12th - PCM
Govt. Sr. Sec. School. HBSE
Bachelor of Technology - Mechanical Engineering
MDU