Rakhi R
Kochi
Summary
Results-driven Technical Project Manager with over 14 years in information technology. Specializes in managing customer projects to improve service delivery and customer satisfaction. Skilled in network, web performance technologies, and cloud computing, with a proven ability to optimize processes and foster cross-functional collaboration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Manager
EY LLP
Kochi
06.2025 - Current
- Led end-to-end delivery of major airline digital initiatives, including native website development and chatbot project, resulting in improved user engagement.
- Enhanced customer experience and operational efficiency through strategic leadership in technology-driven solutions, contributing to higher satisfaction ratings.
- Managed 35 developers across two teams, ensuring seamless execution and alignment with stakeholder expectations.
AGILE Project Manager
Archents IT India pvt ltd
Hyderabad
11.2023 - 06.2025
- Directed EDI integration projects for logistics clients, enhancing operational workflows.
- Ensured seamless operations for development, DevOps, and analyst teams, supporting project delivery.
- Collaborated with cross-functional teams to develop solutions that addressed client needs.
Project Manager
Kyndryl/ IBM India Pvt ltd
Bangalore
09.2020 - 11.2023
- Led end-to-end ERP implementation projects, ensuring seamless integration and functionality.
- Acted as primary customer contact, coordinating integrated teams to achieve targeted customer outcomes.
- Communicated with internal and external stakeholders to share critical information and ensure timely deliverables.
- Partnered with business units to review and ensure integration efficiency and high-quality service, keeping customers engaged.
- Advocated best practices during product implementation, relaying customer feedback to the Product team.
- Identified service enhancements and potential issues, driving continuous improvement in customer service delivery.
Senior Associate
Ernst & Young
Kochi
06.2013 - 09.2020
- Build & Provisioning Engineer (Cloud Infrastructure) – Jun’ 13- Nov’20
- Transition Manager– Nov’20 – Sep’21
- Successfully executed and led large-scale Cloud migrations, integrations, and transformations, ensuring seamless transitions and alignment with organizational objectives.
- Led transition of enterprise programs, coordinating activities across teams to ensure effective implementation.
- Planned activities for large, complex client programs, ensuring alignment with client objectives.
- Collaborated with cross-functional teams to develop and enhance support documentation, improving knowledge sharing and operational efficiency.
- Managed and maintained backup systems, ensuring data integrity and availability for over EY Data centers and EY servers around the Globe.
- Configured and monitored backup jobs using NetBackup, Veeam, Cloud solutions, achieving a 99.9% success rate.
- Analyzed monitoring data to identify trends and potential issues, informing proactive optimization strategies.
- Coordinated with the network and security teams to ensure monitoring covered all aspects of the IT infrastructure.
Technical Support Engineer
Poornam Info Vision Pvt Ltd
Kochi
12.2011 - 06.2013
- Administered Linux systems for 300+ servers, ensuring seamless installation, configuration, and maintenance.
- Automated routine tasks with Bash, Python, and Perl scripts, enhancing operational efficiency and minimizing manual errors.
- Monitored system performance and security, applied patches and updates to ensure compliance and system stability.
Education
B Tech - ECE
MG University
05-2011
Skills
- Project management
- End-to-end management
- Stakeholder Management
- Business Analysis
- Agile Concepts
- AGILE methodology
- Data Visualization (Power BI)
- Cloud Support
- Azure
- Nagios Monitoring Solution
- Chatbot development
- Data analysis
- Data-driven decisions
- Budget oversight
- Resource allocation
- Change management
- Team Leadership
- Performance management
- Cross-functional teamwork
- Cross-functional communication
- Effective communication
- Strategic planning
- Problem solving
- Innovation management
- Client management
- Project management tools
- Data-driven decisions
Certification
- CSM Certified
- ITIL Foundation Certificate in IT Service Management
- CKA – Certified Kubernetes Administrator
- RedHat Certified - RHCE
- Microsoft Certified – Azure Fundamentals
Training
- Agile Practice - Kyndryl
- Lean Six Sigma
- Kyndryl Badges –Leadership Behavior – Restless, Leadership Behavior – Devoted, IBM Cloud Essentials, Cloud Core
- EY Badges – Agile Explorer, FAST, Kubernetes Essentials
References
Available upon request.
Timeline
Senior Manager
EY LLP
06.2025 - Current
AGILE Project Manager
Archents IT India pvt ltd
11.2023 - 06.2025
Project Manager
Kyndryl/ IBM India Pvt ltd
09.2020 - 11.2023
Senior Associate
Ernst & Young
06.2013 - 09.2020
Technical Support Engineer
Poornam Info Vision Pvt Ltd
12.2011 - 06.2013
B Tech - ECE
MG University