Rakesh Kumar
Last Mile Operations Sr Executive
Jamshedpur,Jharkhand
Summary
Seeking a responsible post for challenging position and looking forward to making a significant contribution in a company that offers a genuine opportunity for progression
Successful Executive with over 14 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
14
14
years of professional experience
1
1
Language
Work History
Logistics Sr Executive/Cluster Head
Ecom Express Ltd
01.2017 - 06.2025
- Worked as a Logistics Sr. Executive/Cluster Head at Ecom Express Ltd from January 2017 to June 2025.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performances by monitoring daily activities, and mentoring delivery workers.
- Controlled costs to keep the business operating within budget and increase profits.
- Maintained a professional, organized, and safe environment for employees.
Logistics Sr Supervisor
Blue Dart Express Ltd
05.2012 - 01.2017
- Worked as a Logistics Sr. Supervisor at Blue Dart Express Ltd from May 2012 to Jan 2017.
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
- Tracked orders and notified customers of status or potential delays.
- Streamlined operations for improved efficiency, delegating tasks and setting clear performance expectations.
Logistics coordinator
AFL Pvt ltd.
03.2011 - 04.2012
- Worked as a logistics coordinator at AFL Pvt. Ltd. From March 2011 to April 2012.
- Coordinated with delivery partners to ensure timely delivery of shipments, minimizing backlogs.
Education
Bachelor of Commerce (B.Com) - Accounting
Kolhan University
Jamshedpur, India04-2012
12th - Accounting
Jharkhand Academic Council
Jamshedpur, India05-2009
10th - General Studies
State Board
Deoria, India07-2007
Skills
MS Office, Tally, C, JAVA, HTML
(Vlookup, Pivot tables, Dashboards) Google workspace
Customer relations
Team player
Team leadership
Problem resolution
Interests
Travelling, Solving Puzzles, Playing chess, Thinking about new upcoming challenges
Timeline
Logistics Sr Executive/Cluster Head
Ecom Express Ltd
01.2017 - 06.2025
Logistics Sr Supervisor
Blue Dart Express Ltd
05.2012 - 01.2017
Logistics coordinator
AFL Pvt ltd.
03.2011 - 04.2012
Bachelor of Commerce (B.Com) - Accounting
Kolhan University
12th - Accounting
Jharkhand Academic Council
10th - General Studies
State Board
AWARDS AND ACHIEVEMENTS
BRAVO Award from blue dart for first mile pickup, Gladiator Award from Ecom express for best FAD (Fresh attempts delivery) in last mile, 5 Gladiator Awards from Ecom express for TOP cluster head in region and state
RESPONSIBILITIES HANDLED
- Excellent in FIRST MILE, MID MILE and LAST mile.
- Managed logistics processes for high-volume distribution center, leading to improved efficiency and customer satisfaction.
- Coordinated with internal and external partners to ensure timely and accurate delivery and pickup
- Handle Domestic, Apex, Surface and Air operations
- Currently I have looking 15th Dc’s (Delivery centers) along with 70+ Pin codes.
- Handle Customer escalations & Resolve Operational issues.
- Rider Backup & Management.
- Supervise daily DC activities, including quality assurance, Space management, Shipping and customer service.
- Analyses logistics performance and suggest improvements.
- Manage daily fleet operations & vehicle records.
- Coordinate with drivers/ vendors for smooth dispatch
- Timely Connection of load as per scheduled cut-offs
- Handle and follow up on exceptions like damage, lost cases, and no info shipments maintained detailed records.
- Monitor undelivered status codes and last shipments update
- Tracking Daily COD and Depositions
Languages
Hindi
Bilingual or Proficient (C2)
English
Intermediate (B1)
STRENGTHS
- Honestly
- Hardworking
- Punctual
- Leadership & Team works
- Data analysis to optimize operations
- Problem-Solving &Process-Oriented