Work Type
Full timeConsultingGig workLocation Preference
On-siteRemoteHybridLocation: South Delhi, DelhiAustralia
Open to relocation: Yes
RAKESH KUMAR PAKWARIA
IT Cloud Team lead
South Delhi,India
Work Preference
Summary
Cloud and infrastructure operations manager with 18+ years of enterprise experience in AWS, Azure, and hybrid cloud systems. Execute incident response, root cause analysis, and infrastructure modernization for measurable operational outcomes. Strength includes secure solution delivery using EC2, S3, Lambda, and RDS.
Overview
1
1
Language
1
1
Certification
22
22
years of professional experience
Work History
IT App/Cloud Support Specialist (Team Lead)
Accenture Services Pvt. Ltd.
Gurgaon
Jun 2010 - Sep 2026
- Managed AWS EC2, S3, IAM, Lambda, RDS, Route 53, CloudFront daily.
- Deployed cloud infrastructure changes and ran cloud readiness checks regularly.
- Resolved P1/P2 incidents while meeting SLA targets for uptime.
- Coordinated cross-functional teams, vendors, and stakeholders during outage recovery.
- Supported 250+ global enterprise applications in 24x7 production.
- Automated operational tasks using AWS CLI and APIs to cut manual work.
- Applied DevOps practices, CI/CD pipelines, and Agile/Scrum methods consistently.
- Applied DevOps practices, CI/CD pipelines, and Agile/Scrum methods consistently.
- Used Git and GitHub for version control and collaboration.
Sr. Analyst - Infrastructure Service Division
HCL Technologies Pvt. Ltd.
01.2008 - 05.2010
- Generated reports using Remedy tool and set up user accounts in active directory on Win Server 2003; worked on the restoration and suspension of user accounts in active directory on Win Server 2003
- Granted user access rights and moved user’s OU in Active Directory on Win Server 2003 and 2008 R2.
- Executing the admin level access rights on Lotus Notes and Active Directory on remote access
- Managed creation, deletion, and modification of resource mailboxes to ensure effective resource allocation.
- Produced detailed reports with actionable findings and recommendations to support decision-making.
- Collaborated on team projects and initiatives, enhancing overall project outcomes.
- Career progression overview.
- Jan’08-Dec’08 Sr. Technical Support Officer
- Jan’09- May’10 Sr. Analyst - Infrastructure Service Division
Customer Executive
EXL Services Pvt. Ltd.
03.2007 - 12.2007
- Delivered customer service for motor insurance via calls and email, facilitating policy issuance, renewals, amendments, and cancellations.
- Maintained accurate policy records and documentation. Ensured compliance with insurance regulations and company policies. Met SLA, CSAT, AHT, and quality performance targets.
- Coordinated with underwriting, claims, and operations teams to enhance customer retention through timely renewal support.
- Maintained accurate policy records and documentation. Ensured compliance with insurance regulations and company policies. Met SLA, CSAT, AHT, and quality performance targets.
- Maintained data accuracy in CRM records and identified process improvements to enhance service efficiency.
- Utilised Microsoft Office and insurance systems for daily operations, delivering effective communication and problem-solving support to ensure high-quality service and customer satisfaction.
Desktop Support & Networks Engineer
SAY Technologies Pvt. Ltd.
02.2005 - 12.2006
- Managed FTP, DNS, DHCP, TCP/IP, and LAN/WAN services; monitored network performance and resolved connectivity issues, ensuring operational continuity.
- Managed FTP, DNS, DHCP, TCP/IP, and LAN/WAN services. Monitored network performance and resolved connectivity issues.
- Administered Windows 2000 network for 100+ users, ensuring reliable access and performance.
- Administered Windows 2000 network for 100+ users, ensuring reliable access and performance.
- Installed, configured, and maintained desktops, printers, and network devices.
- Supported IT infrastructure deployment, upgrades, and maintenance, maintaining technical documentation and asset inventory for better tracking.
- Collaborated with cross-functional teams to ensure reliable IT operations.
- Delivered end-user training on operating systems and business applications.
- Managed multiple client projects, including Sri Mata Vaishno Devi Katra, Airtel, Jio, and Army School.
Education
Masters in Computer Application - Computer Applications
Sikkim Manipal University
India01-2010
Advanced Diploma - Enterprise Networking
CDAC
Mohali01-2005
Bachelor’s - Information Technology And Management
University of Utkal
India01-2003
Skills
- Cloud computing and infrastructure
- AWS services and Microsoft Azure
- VMware virtualization
- IT infrastructure management
- Server administration
- Active Directory migration
- Windows Server (2008 R2–2019 Core) and Linux
- IT operations and service management
- ITIL certification
- Change and project management
- Critical incident management and escalations
- Problem management and root cause analysis
- SLA management and service improvement
- PAM, CMDB, Datadog, and Splunk monitoring tools
- Data analysis and reporting
- Microsoft Power BI, Jasper reports, and Excel dashboards
- Agile methodologies
- Leadership and collaboration skills
- Team management strategies
- Technical documentation
- Data analysis
- Team leadership
- Statistical modelling
Languages Known
Languages Known: English, Punjabi, Dogri & Hindi
Certification
- Amazon Web Services (AWS) – EC2, S3, IAM, Lambda, RDS, CloudFront, Route 53, CLI, API
- Microsoft Azure Cloud – Azure DevOps, Azure IaaS, Hybrid Cloud Architecture.
- ITIL V3 Certified
- Microsoft Azure AI Fundamentals Certified
- Microsoft Azure Data Fundamentals Certified
- Microsoft Azure Administrator Certified
Custom
- Date of Birth: 12th October 1981
- Present Address: 229, 2nd Floor, Humayunpur, Safdarjung Enclave-110029, South Delhi
Timeline
IT App/Cloud Support Specialist (Team Lead)
Accenture Services Pvt. Ltd.
Jun 2010 - Sep 2026
Sr. Analyst - Infrastructure Service Division
HCL Technologies Pvt. Ltd.
01.2008 - 05.2010
Customer Executive
EXL Services Pvt. Ltd.
03.2007 - 12.2007
Desktop Support & Networks Engineer
SAY Technologies Pvt. Ltd.
02.2005 - 12.2006
Masters in Computer Application - Computer Applications
Sikkim Manipal University
Advanced Diploma - Enterprise Networking
CDAC
Bachelor’s - Information Technology And Management
University of Utkal