ADHITHYAA V SHARMA

Dynamic Technical Support Executive with proven expertise at TeamLease Services Limited, excelling in enterprise hardware and networking support. Achieved a 95%+ customer satisfaction rating while implementing advanced security systems. Skilled in vendor coordination and network security, demonstrating strong problem-solving abilities and a commitment to operational excellence.

• CCIE Security Certification, Ongoing, Advanced professional-level training in network security architecture, troubleshooting complex security infrastructures, and implementing security protocols.
• Omada Certified Network Administrator (OCNA) - Wireless, TP-Link Systems Inc., 04/23/28, Specialized certification in wireless network deployment and management.
• Business Intelligence using Power BI, Skill Nation, 01/01/23, Data visualization and analytics using Microsoft Power BI.

Key Client Projects & Achievements:

• Marks & Spencer India Pvt. Ltd.: Deployed comprehensive network setup across 7 stores and provided complete system support for 13 store locations, ensuring minimal downtime and optimal technical operations.
• Quest Retail Pvt. Ltd.: Implemented and maintained system support infrastructure for 30+ store locations, ensuring seamless network operations and resolving technical issues with minimal business impact.
• Aditya Birla Retail: Provided technical support and network management for premium brand stores including Forever 21, Wacoal, Bangzone, and Samsonite, with infrastructure setup, system maintenance, and network security implementations.
• DGFT Bangalore Office: Executed network setup and infrastructure management for the Directorate General of Foreign Trade office, ensuring secure and stable connectivity for government operations.
• Koramangala Government Office: Implemented comprehensive network infrastructure and ongoing technical support, ensuring reliable connectivity and systems for critical government functions.

Basic hardware skills

• Installing/replacing computer components (RAM, storage drives, expansion cards)
• Cable management and peripheral connections
• Basic troubleshooting of hardware issues
• Understanding component specifications
• Building complete computer systems from components
• BIOS/UEFI configuration
• Component compatibility assessment
• Hardware benchmarking and optimization

PROFESSIONAL STRENGTHS

• Rapid technology adaptation (90%)
• Technical problem-solving (85%)
• Issue prioritization (85%)
• Documentation management (80%)
• Vendor relationship management (75%)
• Communication skills (60%)

IP SECURITY CAMERA EXPERTISE

Implementation & Configuration

• Design and deployment of comprehensive IP camera security infrastructures
• Configuration of PTZ (Pan-Tilt-Zoom) camera systems with preset patrol routes
• Integration of mobile viewing capabilities through dedicated applications
• Implementation of multi-site camera networks with centralized monitoring

• Setup of Power-over-Ethernet (PoE) solutions for streamlined installations
• Configuration of motion detection parameters and alert notification systems
• Network bandwidth optimization for high-definition video transmission
• Implementation of ONVIF compliance for cross-platform compatibility

Advanced Features

• Deployment of facial recognition and object detection capabilities
• Configuration of intrusion detection zones with custom sensitivity settings
• Integration of audio detection and two-way communication features
• Implementation of intelligent video analytics for behavioral anomaly detection

Maintenance & Troubleshooting

• Resolution of network connectivity issues affecting camera performance
• Firmware update management for enhanced security and feature implementation
• Storage optimization through recording schedule configuration
• Diagnostic evaluation of hardware malfunctions and component replacement

Immediate

HP RETAIL SYSTEM SOLUTIONS

Point-of-Sale Hardware

• Implementation of HP Engage One Pro and All-in-One retail terminal solutions
• Configuration of integrated customer-facing displays with touchscreen capabilities
• Deployment of HP receipt printers with auto-cutter and multiple connection options
• Integration of barcode scanners, MSR, and biometric authentication devices

System Architecture

• Setup of Intel® Core™ processor-based retail workstations optimized for transaction processing
• Configuration of SSD storage solutions for enhanced durability and performance
• Implementation of thermal management systems for extended operation in retail environments
• Memory optimization for concurrent application performance under high-volume conditions

Software Integration

• Installation and configuration of HP retail OS and specialized POS applications
• Implementation of inventory management system interfaces and database connections
• Setup of transaction processing workflows with payment gateway integration
• Configuration of employee management and time-tracking functionalities

Security & Compliance

• Implementation of secure boot technology and TPM module configuration
• Configuration of user authentication protocols and role-based access controls
• Setup of PCI-DSS compliant payment processing environments
• Implementation of data encryption for transaction and customer information

Network & Peripheral Management

• Configuration of wired/wireless network capabilities for store connectivity
• Integration with peripheral devices including cash drawers and scales
• Implementation of device management solutions for remote monitoring
• Configuration of backup and disaster recovery protocols for business continuity