Adhithyaa V Sharma
Bengaluru
Summary
Adept at technical troubleshooting and operations management, I significantly enhanced service levels by clearing a record backlog at Johnson Control. My expertise spans across software installation, network configuration, and delivering exceptional customer support. Demonstrated ability to manage server systems and maintain robust retail POS systems, underpinned by a commitment to continuous learning and team collaboration.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Technical Support Executive
Teamlease client - (Johnson Control)
Bengaluru
09.2022 - 03.2023
- Customer Support: Provided technical assistance to customers via phone, on-site, and remote sessions, using tools such as Remedy and Provision.
- Troubleshooting: Diagnosed hardware and software issues across various Windows OS platforms. Resolved network connectivity issues, specifically on Shopper Track devices like Orbit 8, Orbit 5, ST600, Irisys Vector 4D, and POE adapters.
- System Maintenance: Installed, configured, and maintained hardware components, including motherboards, processors, and memory cards.
- Problem Reporting: Escalated recurring issues to management for further analysis, contributing to long-term solutions.
- Efficiency: Cleared record-breaking support ticket backlog following a significant system failure, enhancing service levels.
- Collaboration and Training: Maintained positive relationships with team members and management. Developed and delivered training materials to guide users in hardware and software usage.
- Setup & Configuration: Set up equipment for employees, including proper installation of cables, operating systems, and essential software.
Customer Support Engineer
M INTERGRAPH SYSYTEM PVT
Bangalore
05.2018 - 08.2022
- Technical Support & Troubleshooting: Delivered comprehensive support to customers by diagnosing and resolving hardware and software issues through phone, on-site, and remote assistance.
- Network Installation & Maintenance: Installed, configured, and maintained customer networks to ensure optimal performance and reliability.
- System Implementation: Assisted in the deployment of new systems and applications, contributing to seamless integrations and enhanced user experience.
- Software Utilization: Leveraged client support applications, including Kaseya, digitalization tools, and IP camera support, ensuring efficient troubleshooting and system management.
- Hardware & Retail Support: Provided technical support for hardware across multiple brand systems, with retail management expertise for companies such as Marks & Spencer, Quest Retail Pvt Ltd, Pure Home, and Color bar.
- Infrastructure & Vendor Management: Supported infrastructure for client brands, managed cabling installations, and coordinated vendor relations to streamline project execution.
- Continuous Learning: Maintained up-to-date knowledge of emerging technologies by reading technical manuals and attending industry seminars and conferences.
Technology Specialist
genius consultant ltd client: peel works
Bangalore
04.2017 - 09.2017
- Software Installation & Configuration: Installed and configured software to align with user requirements, ensuring smooth functionality and user satisfaction.
- Account & Security Management: Managed user accounts, passwords, data integrity, and system security to protect sensitive information and maintain reliable access control.
- Hardware & Software Troubleshooting: Diagnosed and resolved hardware, software, and network-related issues efficiently, meeting service-level expectations.
- System & Peripheral Setup: Installed and configured computer systems, printers, and other peripherals, assisting users with workstation setups and upgrades.
- Server Account Management: Created user accounts on server systems, ensuring proper access rights and permissions were in place.
- Application Deployment & Support: Deployed new applications per customer specifications and provided timely resolutions for application-related issues.
- Hardware Repair: Repaired desktops and laptops, replacing faulty components as necessary to restore functionality.
- Network & Printer Support: Resolved printer errors and network connectivity issues by troubleshooting connections and updating drivers as needed.
- System Updates & Security: Conducted software updates, applied patches, and installed new versions to secure systems against vulnerabilities.
- Technical Research & User Support: Conducted research to identify solutions for customer requests and provided clear responses to user inquiries on software or hardware operations.
Education
Bachelor of Commerce -
Gandhi Institute of Technology And Management
Bangalore 12-2019
High School Diploma -
Christ Pu College Evening
Bangalore 05-2015
High School Diploma -
National Institute of Open Schooling
Bangalore 10-2013
Skills
- Operations Management
- Technical Troubleshooting
- Retail POS management
- Cisco device and networking product installation
- IP camera configuration and remote support
- Server management, support, and RAID configuration
- Software Installation
- Remote Support
- Network configuration
- Customer Support
- Operating systems
- hardware repair
Languages
English
First Language
Hindi
Intermediate (B1)
B1
Certification
- JETKING CERTIFIED HARDWARE AND NETWORKING ENGINEER PLUS CLOUD
- WE TECHOLOGIES SOFT SKILLS TRAINING LEVEL-1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Work-life balanceCompany CulturePersonal development programsWork from home optionTimeline
Technical Support Executive
Teamlease client - (Johnson Control)
09.2022 - 03.2023
Customer Support Engineer
M INTERGRAPH SYSYTEM PVT
05.2018 - 08.2022
Technology Specialist
genius consultant ltd client: peel works
04.2017 - 09.2017
- JETKING CERTIFIED HARDWARE AND NETWORKING ENGINEER PLUS CLOUD
- WE TECHOLOGIES SOFT SKILLS TRAINING LEVEL-1
Bachelor of Commerce -
Gandhi Institute of Technology And Management
High School Diploma -
Christ Pu College Evening
High School Diploma -
National Institute of Open Schooling
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