Rakesh Maurya
Director Business Operation
Gurgaon
Summary
Demonstrated Chief Operations Officer offering extensive knowledge in business development and strategic planning. Adept at analyzing data and performance metrics to obtain a complete business overview.
Dedicated Automotive Measurement professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Astute Business Operations Manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Director of Business Operations and Management
Tosei Engineering Pvt Ltd
Gurugram
04.2011 - Current
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Developed robust relationships with income-producing big corporates clients.
- Created effective sales promotions and marketing strategies to deliver from 1.0Million INR sales turnover/year to 300 Million INR sales turnover/year in 13 years.
- Trained new hires, providing information, and insight into corporate policies and procedures.
- Recruited, hired, mentored and trained 42 staff on business procedures, policies, duties and customer care methods.
- Collaborated with senior leaders to develop new sensor products and launched in the market with a successful and market breaking results.
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Initiated and boosted relationships with various OEMs, worked with them to prepare standard and customized products as per their machine requirements.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced operational risks while organizing data to forecast performance trends.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Asst. Manager
Tosei Engineering Pvt Ltd
Gurugram
06.2009 - 04.2011
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strategy to increase sales and drive profits.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Collaborated with management team to develop strategic plans for business growth and improvement.
Customer Engineer
Tosei Engineering Pvt Ltd
Gurugram
06.2008 - 04.2011
- Service support for installed products at customer place.
New installations In-process and post process sensors and machines. - Assisted in the development of customized solutions tailored to client requirements, maximizing customer satisfaction.
- Maintained accurate records of service calls and repairs performed, ensuring compliance with company policies and industry standards.
- Contributed to the company''s growth by identifying opportunities for upselling additional products and services that met customers'' needs.
Manufacturing Engineer
Precision Testing Machines Pvt Ltd
New Delhi
04.2005 - 06.2008
- Identified problems and specific resolutions to fix defective, damaged, or malfunctioning parts, assemblies, equipment and systems.
- Applied project management metrics and tools in oversight of engineering and manufacturing projects and program services.
- Oversaw development and implementation of wheel stand testing system.
- Performed daily department Layered Process Audits to maintain proactive control over automobile manufacturing process.
Education
B-tech- Electronics - Electronics Technology
Integral University
Lucknow 07.2001 - 04.2005
Skills
Process Improvement
Productivity Optimization
Regulatory Compliance
Risk Mitigation
Budget Forecasting
Strategic Development
Project Management
Strategic Planning
Business Workflows
Financial Data Decision-Making
Partnership Development
Infrastructure Costs Monitoring
Financial Management
Sales Operations
Business Administration
Business Planning
Timeline
Director of Business Operations and Management
Tosei Engineering Pvt Ltd
04.2011 - Current
Asst. Manager
Tosei Engineering Pvt Ltd
06.2009 - 04.2011
Customer Engineer
Tosei Engineering Pvt Ltd
06.2008 - 04.2011
Manufacturing Engineer
Precision Testing Machines Pvt Ltd
04.2005 - 06.2008
B-tech- Electronics - Electronics Technology
Integral University
07.2001 - 04.2005