RAKESH MOOLYA
Mumbai
Summary
Highly motivated professional with a strong background in policy management, stakeholder coordination, and process improvement. Experienced in evaluating user experience, collaborating with market representatives and clients, and facilitating change management. Proven ability to coach, mentor, and drive quality-focused initiatives across global teams. Certified Business Trainer with a solid track record in handling multiple workflows and delivering accurate, timely results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Policy POC / Trainer
Accenture Solutions Pvt. Ltd.
Mumbai
08.2022 - Current
- Acted as Policy POC for CM English US, PI, MHR, and IDV markets.
- Managed and supported multiple workflows including CM, MHR, IDV, and PI.
- Conducted policy sessions, client interactions, and RCA presentations to drive operational improvements.
- Collaborated with global teams across Manila and Dublin and internal quality, training, and operations units to maintain policy alignment.
- Delivered insights and feedback from policy calls and helped implement Auditor Improvement plans.
- Mentored team members and SME/trainers, ensuring effective policy understanding and application.
- Collaborated with the site’s Partner Manager during on-site visits by sharing process insights, showcasing analyst workflows, and highlighting operational challenges; actively contributed to client shadowing sessions and conducted policy training to ensure alignment and clarity on policy implementation.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Recommended changes or improvements in existing training processes as needed.
- Resolved any issues raised by participants during the training session in a timely manner.
Associate
Accenture Solutions Pvt. Ltd.
04.2019 - 08.2022
- Joined as an associate and contributed to internal team performance activities.
- Gained exposure to multiple projects and began production work, laying the foundation for future policy responsibilities.
Education
Bachelor of Commerce -
Somaiya Vidyavihar University – Mumbai University
Mumbai04-2016
Skills
- Quality auditing and evaluation
- Client interaction and engagement
- Feedback delivery
- Time management
- Relationship building
- Conflict resolution
- Stakeholder management
- Coaching and mentoring
- Change management
- Root cause analysis
- Training and facilitation
- Decision making
- Process improvement
Certification
- Certified Business Trainer
Hobbies and Interests
Top 5 Strengths
- Dedication – Committed to delivering consistent and high-quality results
- Work Ethic – Known for reliability and persistence in achieving goals
- Ideation – Brings creative thinking and innovative solutions to the table
- Flexibility – Adapts quickly to new challenges and changing environments
- Learner – Continuously seeks opportunities for growth and skill enhancement
Passionate About
- Personal and professional development
- Continuous self-improvement
- Exploring and learning new concepts and ideas
Hobbies
- Reading self-help and productivity books
- Traveling and exploring new cultures
- Watching documentaries and informative content
- Listening to music and podcasts
- Playing strategy-based games
Travel History
- Wish to Visit: USA
- Born: India
Accomplishments
- Star of Business Award – Q2 FY20
- Encore Award – Q2 FY24
- Encore Awards – H1 FY25
Timeline
Policy POC / Trainer
Accenture Solutions Pvt. Ltd.
08.2022 - Current
Associate
Accenture Solutions Pvt. Ltd.
04.2019 - 08.2022
Bachelor of Commerce -
Somaiya Vidyavihar University – Mumbai University
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