Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Accomplishments
Timeline
Generic
Abdul Muqtadar

Abdul Muqtadar

HYDERABAD

Summary

Training specialist developing and delivering interactive workshops for diverse adult audiences. Designs training content aligned to learning needs, using practical materials and multiple delivery methods. Applies continuous improvement through participant feedback and evaluation to strengthen knowledge retention and performance.

Overview

3
3
Languages
1
1
Certification
16
16
years of professional experience

Work History

Business Excellence - Process Trainer

GeBBS Healthcare Solutions
HYDERABAD, Telangana
01.2023 - 05.2026

· Delivered a 19-day RCM, voice and accent, and denial-management curriculum; facilitated eLearning and five-day bridge-gap training for new hires.

Delivered RCM fundamentals training to 300+ professionals via classroom and virtual sessions.

Revamped client training with simulators and gamified modules to lift trainee performance 25%.

Supervised 10 line trainers and led 15+ OJT programmes, enhancing training delivery across specified hospital clients.

· Conducted trainer development, classroom evaluations, mock-call assessments and one-to-one OJT coaching on process knowledge and documentation.

· Maintained RAG analysis, batch reports, attrition and OJT trackers; ensured 100% compliance during ISO audits for 2023-2025.

· Supported training for Manila and U.S. teams; coordinated learning activities across Hyderabad and Mumbai to maintain consistent delivery.

· Organised Leader Connects, graduation ceremonies and KYP sessions; streamlined training documentation and CAT workflows, which contributed to 15% reduction in attrition.

Assistant Team Lead - AR Operations

Data Marshall Pvt Ltd
HYDERABAD, Telangana
10.2015 - 04.2022

Reviewed pending claims and investigated unpaid accounts, facilitating timely AR resolution.

Allocated daily work and monitored small-balance accounts for 7 associates to ensure effective task management.

Trained and mentored new hires, developed SOPs, and ran knowledge-sharing sessions regularly.

Engaged with clients to resolve inquiries and concerns, enhancing customer satisfaction.

Team Lead - Customer Support and Sales US & UK

Zen3 Infosolutions India Ltd
HYDERABAD, Telangana
08.2012 - 09.2015

· Recognised as Excellent Performer of the Year in 2014 and 2015; consistently exceeded monthly sales targets.

Led customer support and sales representatives in selling U.K. holiday packages via Teletext and Icelolly, enhancing customer engagement.

Supervised daily operations, ensured sales service quality, and tracked SLA performance to meet customer expectations.

Coached team members to achieve monthly targets through daily reviews and constructive feedback, fostering team development.

· Managed client accounts and strengthened customer relationships through responsive service, follow-up and repeat-business development.

· Generated qualified leads and promoted additional benefits and services to existing customers, supporting sales conversion and account growth.

Client Relations Coordinator / Counsellor

Y-Axis Overseas Careers
HYDERABAD, Telangana
08.2010 - 07.2012

Supported 200+ clients through visa and resume preparation stages, maintaining 95%+ satisfaction.

Advised clients on visa options for US, UK, Canada, Australia, enhancing their understanding of application processes.

Prepared resumes and coached interview readiness aligned with destination and career goals.

Edited resumes and cover letters for clarity and professional international presentation.

Reviewed client profiles to identify documentation requirements, streamlining next application steps.

Coordinated with internal teams to monitor cases and address document inquiries, ensuring timely client updates.

Education

Bachelor of Business Administration - BACHELORS IN BUSINESS ADMINISTRATION

VBIMT
New Delhi, DL
01-2008

Diploma of Higher Education - CIVIL DRAGUHTSMEN

ITI | Deccan College | 2004 | 76%
Hyderabad, TG
01-2004

Certificate of Higher Education - SSC

Neo Holy Fatima High School
Hyderabad, TG
01-2001

Skills

  • E-learning development
  • Curriculum design
  • Training design
  • Programme development
  • Course development
  • Public speaking and presentations
  • Workshop facilitation
  • Onboarding programmes
  • Induction programmes
  • Employee onboarding
  • Learning evaluation
  • Material creation
  • Assessment strategy
  • Performance coaching
  • Training engagement strategies
  • Train-the-Trainer model
  • Training analytics
  • Training report delivery
  • Material creation
  • Quality and training audits
  • Needs analysis
  • Adaptability in training methods
  • Cross-functional collaboration
  • Leadership development
  • Leadership coaching
  • Stakeholder engagement
  • Public speaking and presentations
  • Presentations and demonstrations
  • Continuous learning orientation
  • Refresher courses
  • Customer service training
  • Bespoke systems training
  • Teams training
  • Stakeholder engagement
  • Training resource management
  • Auditing standards
  • Customer service training
  • Auditing standards
  • Induction programmes
  • Teams training
  • Training resource management
  • Refresher courses
  • Bespoke systems training

Languages

English
Proficient
C2
Hindi
Proficient
C2
Telugu
Advanced
C1

Certification

  • HIPPA certified
  • TTT "Train the Trainer" certified
  • "Voice & accent" certified

Interests

  • Reading health educational books
  • Exploring Health related knowledge
  • Passionate conducting seminars on health& wellness
  • Long "Drives"
  • Interacting, exploring new places & people
  • Gardening

Accomplishments

  • Increased quarterly company profits by 25% through training, automation, process improvement, cost reduction, client acquisition, etc.
  • “Increased annual company profits by 12% through implementing a structured training program that reduced billing errors and improved claim turnaround.”

Timeline

Business Excellence - Process Trainer

GeBBS Healthcare Solutions
01.2023 - 05.2026

Assistant Team Lead - AR Operations

Data Marshall Pvt Ltd
10.2015 - 04.2022

Team Lead - Customer Support and Sales US & UK

Zen3 Infosolutions India Ltd
08.2012 - 09.2015

Client Relations Coordinator / Counsellor

Y-Axis Overseas Careers
08.2010 - 07.2012

Bachelor of Business Administration - BACHELORS IN BUSINESS ADMINISTRATION

VBIMT

Diploma of Higher Education - CIVIL DRAGUHTSMEN

ITI | Deccan College | 2004 | 76%

Certificate of Higher Education - SSC

Neo Holy Fatima High School
Abdul Muqtadar