

Training specialist developing and delivering interactive workshops for diverse adult audiences. Designs training content aligned to learning needs, using practical materials and multiple delivery methods. Applies continuous improvement through participant feedback and evaluation to strengthen knowledge retention and performance.
· Delivered a 19-day RCM, voice and accent, and denial-management curriculum; facilitated eLearning and five-day bridge-gap training for new hires.
Delivered RCM fundamentals training to 300+ professionals via classroom and virtual sessions.
Revamped client training with simulators and gamified modules to lift trainee performance 25%.
Supervised 10 line trainers and led 15+ OJT programmes, enhancing training delivery across specified hospital clients.
· Conducted trainer development, classroom evaluations, mock-call assessments and one-to-one OJT coaching on process knowledge and documentation.
· Maintained RAG analysis, batch reports, attrition and OJT trackers; ensured 100% compliance during ISO audits for 2023-2025.
· Supported training for Manila and U.S. teams; coordinated learning activities across Hyderabad and Mumbai to maintain consistent delivery.
· Organised Leader Connects, graduation ceremonies and KYP sessions; streamlined training documentation and CAT workflows, which contributed to 15% reduction in attrition.
Reviewed pending claims and investigated unpaid accounts, facilitating timely AR resolution.
Allocated daily work and monitored small-balance accounts for 7 associates to ensure effective task management.
Trained and mentored new hires, developed SOPs, and ran knowledge-sharing sessions regularly.
Engaged with clients to resolve inquiries and concerns, enhancing customer satisfaction.
· Recognised as Excellent Performer of the Year in 2014 and 2015; consistently exceeded monthly sales targets.
Led customer support and sales representatives in selling U.K. holiday packages via Teletext and Icelolly, enhancing customer engagement.
Supervised daily operations, ensured sales service quality, and tracked SLA performance to meet customer expectations.
Coached team members to achieve monthly targets through daily reviews and constructive feedback, fostering team development.
· Managed client accounts and strengthened customer relationships through responsive service, follow-up and repeat-business development.
· Generated qualified leads and promoted additional benefits and services to existing customers, supporting sales conversion and account growth.
Supported 200+ clients through visa and resume preparation stages, maintaining 95%+ satisfaction.
Advised clients on visa options for US, UK, Canada, Australia, enhancing their understanding of application processes.
Prepared resumes and coached interview readiness aligned with destination and career goals.
Edited resumes and cover letters for clarity and professional international presentation.
Reviewed client profiles to identify documentation requirements, streamlining next application steps.
Coordinated with internal teams to monitor cases and address document inquiries, ensuring timely client updates.