S.Moses Isaac Gideon
Chennai
Summary
Dynamic Process Trainer at Cognizant with a strong history of crafting effective training programs that boost employee engagement and performance. Expertise in e-learning development and conflict resolution fosters a collaborative learning environment, enabling adaptability and growth. Renowned for exceptional coaching methods and impactful mentoring, consistently exceeding management expectations. A dynamic public speaker recognized as a valuable asset to any team.
Overview
8
8
years of professional experience
Work History
Process Trainer
Cognizant
Chennai
05.2021 - Current
- Provided subject matter expertise on all company offerings
- Developed new and improved training programs to fit underserved areas
- Created unique materials to support training programs
- Delivered robust training courses via classroom and e-learning programs
- Facilitated virtual, in-person and blended learning sessions
- Provided coaching and mentoring to employees
- Developed and executed performance management programs to increase employee engagement and productivity
- Developed job-specific competencies and performance standards
- Comprehensive problem-solving abilities
- Excellent verbal and written communication skills
- Ability to deal with people diplomatically
- Willingness to learn
- Team facilitator
- Hard worker
Senior Process Executive - Voice
Cognizant Technologies Solutions
Chennai
02.2018 - 05.2021
- Responded to customer requests for products, services, and company information
- Responded proactively and positively to rapid change
- Educated customers about billing, payment processing and support policies and procedures
- Cross-trained and backed up other customer service managers
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Process documentation
- Training program development
- Languages: Tamil, English
Account Receivable Caller
Access Healthcare
12.2016 - 02.2018
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Maintained high volume of calls and met demands of busy and productive group
- Worked in call center environment handling manual and automatically dialed outbound calls
- Verified compliance with relevant laws, regulations and best practices related to customer account management
- Identified and contacted customers with overdue accounts to address payment status
- Documented customer payment interactions and account statuses for future reference
- Software: Saleforece, ESAWS, Retool, Dashboard
Education
MBA - Project Management
Alagappa University
05.2022
Bachelor of Business Administration -
Alagappa University
05.2020
12thstd -
St.John's Mat. Hr. Sec. School
10.2016
Diploma in Mechanical Engineering -
Panimalar Polytechnic college
04.2015
10th std -
st.john's Mat. Hr. Sec. School
04.2010
Skills
- Employee training
- Training program development
- Performance management
- E-learning development
- Process documentation
- Customer service
- Coaching and mentoring
- Problem solving
- Adaptability to change
- Conflict resolution
- Stakeholder engagement
- Cross-training programs
- Course materials and supplies
- Course development
- Curriculum creation
Hobbies and Interests
- Playing basketball
- Reading books
- Writing Poems
- Listening to music
Personal Information
- Date of Birth: 07/06/95
- Gender: Male
Languages
- Tamil
- English
Disclaimer
I hereby declare that the information furnished above is true up to the best of my knowledge and belief
Timeline
Process Trainer
Cognizant
05.2021 - Current
Senior Process Executive - Voice
Cognizant Technologies Solutions
02.2018 - 05.2021
Account Receivable Caller
Access Healthcare
12.2016 - 02.2018
MBA - Project Management
Alagappa University
Bachelor of Business Administration -
Alagappa University
12thstd -
St.John's Mat. Hr. Sec. School
Diploma in Mechanical Engineering -
Panimalar Polytechnic college
10th std -
st.john's Mat. Hr. Sec. School
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