RAKESH N VASAVAN
IT Infrastructure Support
Bangalore,KA
Summary
IT Infrastructure Specialist with over 12 years of experience in managing Windows Server environments and virtualization platforms. Expertise in Hyper-V, VMware, and foundational knowledge of Azure and AWS cloud ecosystems. Proficient in system administration, project deployment, and cybersecurity, ensuring high-availability IT operations. Strong leadership in team collaboration and implementing best practices in enterprise settings.
Overview
12
12
years of professional experience
4
4
Certification
Work History
Lead Infrastructure Specialist
Kyndryl Solution Pvt Ltd
Bangalore
09.2021 - Current
- Managed system configurations for cloud infrastructure deployments.
- Liaised with team members to promote quality and timely project completion.
- Deployed physical servers into racks according to specifications set forth in the data center guidelines.
- Developed scripts in order to automate administrative tasks such as patching cycles or user account provisioning.
- Administered Active Directory user accounts by creating, modifying, deleting accounts as needed.
- Configured and managed virtualized environments using VMware vSphere or other technologies.
Subject Matter Expert
IBM
Bangalore
09.2019 - 09.2021
- Administered virtualization environments on Windows Hyper-V, VMware, and Microsoft Azure, featuring infrastructure implementation, deployment, and sustained support.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Managed Active Directory user accounts, groups, and computer objects.
- Configured Group Policy Objects to enforce organizational policies in the domain environment.
- Developed standard operating procedures for various operational processes.
Wintel Administrator
Ikya Global - worked for Huawei Technology
Bangalore
04.2018 - 08.2019
- Managed Windows server environments to ensure optimal performance and reliability.
- Configured and maintained Active Directory for user access and security management.
- Implemented system updates and patches to enhance infrastructure security.
- Implemented virtualization technologies like Hyper-V for resource allocation optimization.
- Resolved network issues by troubleshooting DNS, DHCP, WINS, TCP and IP protocols.
- Configured RAID arrays on servers for better disk performance and redundancy of data storage.
- Promoted continuous improvement for IT governance processes.
Windows Senior Systems Administrator
NFT Consult - Worked for Huawei Technologies
Kampala
08.2015 - 10.2017
- Managed full-cycle infrastructure deployment, establishing IT environments from the ground level in accordance with distinct customer needs.
- Coordinated dual-role contributions for IT security and virtualization in MTN Africa project, maintaining strong and secure operational integrity.
- Provided 24/7 emergency support, reducing downtime through swift system restoration and efficient troubleshooting techniques.
- Created user accounts in Active Directory with appropriate permissions and privileges based on user requirements.
- Deployed software updates and patches on Windows systems using WSUS or SCCM.
- Configured remote access services such as VPNs and RDP connections for secure remote access to the corporate network.
- Set up virtualized environments using Hyper-V or VMware vSphere for testing purposes.
- Resolved hardware and software conflicts by diagnosing problems using various tools like Event Viewer or Performance Monitor.
- Tested new technologies related to Windows operating systems prior to their deployment in production environment.
Customer IT Support
NVR Trendz and Services
Chennai
11.2014 - 07.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Administered remote technical support for Symantec, System Center, and Windows Server environments serving various IT clients
- Delivered customer training sessions, illustrating new system features, software enhancements, and hardware operations.
System Administrator
IT Mantra Tech Intellect Pvt Ltd
Chennai
06.2013 - 11.2014
System Administrator
IT Mantra Tech Intellect Pvt Ltd
Chennai
01.2013 - 11.2014
- Managed server maintenance and updates for IT infrastructure.
- Administered user accounts and permissions in Active Directory.
- Documented procedures and created guides for system operations.
- Deployed operating systems upgrades and security patching in accordance with IT policies.
- Maintained inventory of hardware assets including servers, laptops, desktops.
- Coordinated with third-party vendors for resolution of incidents or provisioning services.
- Ensured compliance with IT policies and regulatory requirements, conducting regular audits and assessments.
System Service Engineer
PS Technologies
Nagercoil
10.2006 - 12.2012
- Repaired and replaced faulty computer components for optimal performance.
- Assembled computer systems based on customer specifications and requirements.
- Repaired malfunctioning or damaged internal components such as motherboards, RAM chips and hard drives.
- Maintained inventory of spare parts and supplies used in servicing computers.
- Replaced defective parts or upgraded existing ones with new versions when needed.
Education
Diploma - Information Technology
Directorate of Technical Education
Nagercoil, Tamil Nadu, India06.2006
Skills
- Active Directory
- Virtualization management
- Cloud infrastructure
- Script development
- Data center operations
- Documentation management
- IT security protocols
- Virtualization technologies
- ITIL framework
- Hardware troubleshooting
- Server administration
- Operating system expertise
- Permissions and Access control
- SOP writing
- System security
Certification
- MCSA - Microsoft Certification - ID: MS0609659594
- CCNA - Cisco Certificate Network Associate - Cisco ID: CSCO12712569
- QUALYS – Certification of Vulnerability Management.
- Micro Certification - End User Network Security, ID: SC-399210d411-420d47
Disclaimer
Place: Bangalore Date: Rakesh N Vasavan
Timeline
Lead Infrastructure Specialist
Kyndryl Solution Pvt Ltd
09.2021 - Current
Subject Matter Expert
IBM
09.2019 - 09.2021
Wintel Administrator
Ikya Global - worked for Huawei Technology
04.2018 - 08.2019
Windows Senior Systems Administrator
NFT Consult - Worked for Huawei Technologies
08.2015 - 10.2017
Customer IT Support
NVR Trendz and Services
11.2014 - 07.2015
System Administrator
IT Mantra Tech Intellect Pvt Ltd
06.2013 - 11.2014
System Administrator
IT Mantra Tech Intellect Pvt Ltd
01.2013 - 11.2014
System Service Engineer
PS Technologies
10.2006 - 12.2012
Diploma - Information Technology
Directorate of Technical Education
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