RAKESH PAMURU
Vijayawada
Summary
Dynamic and customer-focused professional with over 3 years of experience in customer service, warehouse operations, and team leadership. Proven ability to handle high-pressure environments, resolve client issues efficiently, and maintain excellent customer relationships. Eager to leverage strong communication skills and a service-first mindset in a BPO/Voice Call environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Entry-Level PEGA Developer
01.2024 - Current
- Built and configured Pega applications as per client requirements using best practices and guardrails.
- Supported case design, flow processing, UI development, and integration with REST/SOAP services.
- Used Dev Studio and App Studio for low-code application development.
- Collaborated with senior developers to troubleshoot and debug application issues.
- Gained hands-on experience with Pega 8.x platform and Agile development methodologies.
Logistics Associate
Penske Logistics
Woodstock
05.2023 - 12.2024
- Coordinated with clients and service teams to resolve service delivery issues.
- Maintained strong relationships with internal and external customers.
- Handled client requests, documentation, and system updates efficiently.
- Communicated updates proactively, ensuring customer satisfaction.
Lead Department Manager
Walmart Strathroy
04.2022 - 05.2023
- Provided direct support and training to new hires on company service standards.
- Resolved customer complaints with professionalism and empathy.
- Assisted with team scheduling and led meetings to communicate customer service priorities.
CAP 1 Department Manager
Walmart Strathroy
10.2021 - 04.2022
- Led team performance reviews and one-on-one coaching for service excellence.
- Delegated and supervised tasks ensuring timely completion of customer-related activities.
Associate
Walmart London
05.2020 - 10.2021
- Delivered consistent service by assisting customers on the floor and at service counters.
- Managed customer returns and inquiries, helping ensure smooth daily operations.
- Used handheld scanners and systems to update customer order statuses.
Education
Graduate Certificate - Logistics and Supply Chain Management
Fanshawe College
Canada01.2021
Graduate Certificate - Practical Elements of Mechanical Engineering
Fanshawe College
Canada01.2020
B.Tech - Mechanical Engineering
JNTUK University
India05-2019
Skills
- Customer Service & Support
- Voice & Non-Voice Process Handling
- Conflict Resolution & Complaint Handling
- Inventory & Order Management
- Fluent English Communication
- SAP
- MS Office
- CRM Tools
- Team Coordination
- PEGA PRPC
- PEGA CSA
- PEGA CSSA
Certification
- Pega Certified System Architect (CSA)
- Pega Certified Senior System Architect (CSSA)
Languages
- English, Fluent
- Hindi, Fluent
- Telugu, Native
Timeline
Entry-Level PEGA Developer
01.2024 - Current
Logistics Associate
Penske Logistics
05.2023 - 12.2024
Lead Department Manager
Walmart Strathroy
04.2022 - 05.2023
CAP 1 Department Manager
Walmart Strathroy
10.2021 - 04.2022
Associate
Walmart London
05.2020 - 10.2021
Graduate Certificate - Logistics and Supply Chain Management
Fanshawe College
Graduate Certificate - Practical Elements of Mechanical Engineering
Fanshawe College
B.Tech - Mechanical Engineering
JNTUK University
Similar Profiles
Mohanad Abdel-RahmanMohanad Abdel-Rahman
Academic Peer Tutor at NAAcademic Peer Tutor at NA
Shlomo JaffeShlomo Jaffe
Highschool Math Tutor at NAHighschool Math Tutor at NA
Madeline CookMadeline Cook
Babysitter at NABabysitter at NA
CLÉLIA CROZE-LABBECLÉLIA CROZE-LABBE
Baby sitter at NABaby sitter at NA
Ganti DURGA PRASADGanti DURGA PRASAD
Diploma Tri Engineer at LOKESH MACHINES LIMITEDDiploma Tri Engineer at LOKESH MACHINES LIMITED