Reading books
Rakesh Pandey
Sales Associate
Kolkata
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Presale Associate
Think And Learn Pvt Ltd Byju's
Kolkata
12.2021 - 04.2023
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Achieved or exceeded company-defined sales quotas.
Customer Service Associate
Xplore Tech Services Pvt Ltd
Kolkata
12.2020 - 10.2021
- Provided professional services and support in a dynamic work environment.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Discovered and resolved complex customer issues to reduce negative impact to business outcomes.
- Handled inbound customer chat conversations from various websites.
- Researched customer inquiries to provide accurate and up-to-date information.
- Responded to customer inquiries and provided accurate information about products and services via live chat.
Education
B.Com - Accounts
Rishi Bankim Chandra College
Naihati 06.2013 - 08.2016
Skills
Interpersonal Communication
Problem-Solving
Multitasking Abilities
Analytical and Critical Thinking
Microsoft Office proficiency
Microsoft Excel proficiency
Accomplishments
- Achieved best PSA award by completing 7 sales in a month with accuracy and efficiency.
Interests
Exploring new foods
Timeline
Presale Associate
Think And Learn Pvt Ltd Byju's
12.2021 - 04.2023
Customer Service Associate
Xplore Tech Services Pvt Ltd
12.2020 - 10.2021
B.Com - Accounts
Rishi Bankim Chandra College
06.2013 - 08.2016