Rohini Priya M
Chennai
Summary
A dedicated customer service associate providing exception customer experience with 1 year experience. I have gained the knowledge of handling customers in the most challenging situations. I’m driving not only to meet but to exceed all expectations and delivery a positive experience with high quality customer care through E-mail.
Overview
4
4
years of professional experience
Work History
Team Coach
Hexaware Technologies
Chennai
09.2020 - Current
- Fostering productivity and aht to meet daily targets.
- Implemented team practice, meeting and game schedules and communicated important information to players, staff and families.
- Analyzing customer needs and making arrangements adhering to company policies
- Handling escalation calls, maintaining and updating the email reports
- Maintaining follow up work lists as assigned by the supervisor and manager
- Analyzing the root cause of the problem in all metrics
- Best performer of the month
- (January, February and April)
- Come up with a new idea that improved things
- Worked on specific metrics and showed an improvement by analyzing the root cause
- Received an appreciation from clients for giving continuous support on giving feedback and suggestions related to the internal tools & process.
- Forming BQ team and work on improving their performance by SMART method.
Education
B.Tech - Information Technology
Karpagam Institute of Technology
Coimbatore01.2019
H.S.C -
Vetri Vikaas (Girls) Matric Higher Sec School
Mallur, Namakkal(Dist)01.2015
S.S.L.C. -
S.B.O.A Matric Higher Sec School
Chennai01.2013
Skills
- C
- HTML
- CSS
- Microsoft Windows
- Linux
- Web designing
- MS Office
- Power point
- Excel
- Word
- Decision making
- Time management
- Hard working
- Quick learner
- Adaptable
Languages
- Tamil
- English
- Telugu
Disclaimer
I am, Rohini do hereby confirm that the information given above is true to the best of my knowledge.
Additionalskillsstrengths
- Good in Decision making and managing time.
- Hard working & Quick learner.
- Adaptable to new environment.
Personal Information
- Current CTC: 1.94 Lakhs per Annum
- Father's Name: G. Madhavan
- Date of Birth: 12/25/97
- Marital Status: Single
Languages
English
Proficient
C2
Timeline
Team Coach
Hexaware Technologies
09.2020 - Current
B.Tech - Information Technology
Karpagam Institute of Technology
H.S.C -
Vetri Vikaas (Girls) Matric Higher Sec School
S.S.L.C. -
S.B.O.A Matric Higher Sec School