Rakesh Ravichandran

Experienced IT professional with hands-on expertise in managing and supporting Microsoft 365 (M365) services, including Exchange Online, SharePoint Online, Microsoft Teams, and Office 365 administration. Skilled in deploying and maintaining identity and access solutions using Active Directory (AD), Azure Active Directory (Azure AD), and Group Policy Objects (GPOs). Proficient in automation and scripting using PowerShell, and configuration management using SCCM (System Center Configuration Manager), Intune, and Microsoft Endpoint Manager. Strong background in core infrastructure components, such as DNS, DHCP, file and print services, and Remote Desktop Services (RDS). Experienced in virtualization platforms, including Hyper-V and VMware, as well as managing cloud infrastructure with Microsoft Azure. Expertise includes provisioning and maintaining Azure Virtual Desktop (AVD), Azure VMs, storage accounts, backups, site recovery, and Azure monitoring. Familiar with hybrid identity management using Azure AD Connect, implementing Conditional Access policies, and securing environments with Multi-Factor Authentication (MFA).

• Implemented technical solutions to solve customer issues and increase satisfaction.
• Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
• Enhanced team productivity by implementing new ticketing system that streamlined support queries.
• Coordinated with vendors to ensure timely delivery of hardware replacements, reducing system downtime.

• Secured sensitive data from unauthorized access, meticulously managing user permissions and access controls.
• Reduced system vulnerabilities, implementing comprehensive security protocol including regular audits and employee training.
• Facilitated team collaboration, setting up and maintaining project management and communication tools.