RAKESH REDDY P
CRM
Hyderabad
Summary
To prove myself dedicated, and real time Professional in a progressive organization, that gives me scope to apply my knowledge, skills and effective managerial skills which dynamically works towards success and growth of the organization and achieve the set Work.
Overview
14
14
years of professional experience
3
3
Languages
Work History
DTDC EXPRESS PVT LTD
Assistant Manager - CRM
09.2022 - 09.2025
- Managed cross-functional teams to successfully execute CRM initiatives, ensuring seamless collaboration between departments.
- Conducted thorough market research to stay abreast of industry trends and competitor offerings, informing strategic decisions related to CRM management.
- Analyzed customer behavior to identify trends and optimize marketing strategies for increased revenue growth.
- Increased customer satisfaction by implementing a personalized CRM strategy for better communication and engagement.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Managed accounts to retain existing relationships and grow share of business.
- Built relationships with customers and community to establish long-term business growth.
- Coordinated efforts across multiple departments to address identified risks, developing comprehensive action plans for risk mitigation.
DTDC EXPRESS PVT LTD
Assistant Manager CSS
09.2022 - 07.2023
- Enhanced client satisfaction by providing timely and efficient support services.
- Increased service quality by continuously updating knowledge on industry best practices and implementing improvements in processes.
- Maintained comprehensive and accurate records of client interactions, ensuring seamless transitions between team members and timely follow-up on outstanding tasks.
- Proactively identified potential challenges or obstacles before they arose, allowing for swift resolution or prevention of issues.
Reliance Digital Pvt Ltd
Customer Relations Executive
11.2017 - 08.2022
- Acting as a point of resolution for customers who have complaints
- Using good judgement and initiative, developing resolutions to complaints by telephone, adhering to the Reliance CEO Escalations
- Following correct escalation procedures to Line Management and/or Customer Relations
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Direct requests and unresolved issues to the designated resource
- Record details of inquiries, comments and complaints and actions taken
- Communicate and co-ordinate with internal departments.
Reliance Market
Stock Controller (Senior Associative)
10.2013 - 11.2016
- Implementing and coordinating physical inventory/cycle counts of inventory items based on standard operating procedures
- Maintaining production cycle count records on a daily basis
- Keeping record of stock and inventory and accounting details of production unit
- Utilizing Inventory Optimizer, SAP software s to review PI-corrections, stock corrections and Inventory usage and future requirements
- Coordinating the disposition of obsolete inventory and performing other duties as required
- Reconciled daily, monthly, and annual inventory to the SAP computer system
- Identified and reported close dated product and sorted out materials with inferior quality
- Established logs and prepared reports on materials received, goods shipped, and materials in stock
- Recorded production activities in ledger and compared them with manufacturing reports.
Metro Cash & Carry
Cashier
01.2012 - 07.2013
- Handle cash transactions with customers
- Scan goods and collect payments
- Issue receipts, refunds, change or tickets
- Redeem stamps and coupons
- Make sales referrals, cross-sell products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Greet customers when entering or leaving establishments
- Maintain clean and tidy checkout areas
- Keep reports of transactions
- Bag, box or wrap packages
- Pleasantly deal with customers to ensure satisfaction.
Education
B.COM(Computer) - undefined
OSMANIA UNIVERSITY
01.2015
Diploma specializing in Electrician - undefined
SRI RAMACHANDRA I.T. IMusarambagh
01.2010
S.S.C - undefined
St.Xaviers High School,Uppal Kalan
01.2007
Skills
OS-windows
Date Of Birth
08/25/1990
Personal Information
- Hobbies: Sports Enthusiast, Travelling, Listening to Music
- Marital Status: Married
Languages Known
- English
- Telugu
- Hindi
Disclaimer
I hereby declare that all the details furnished above are true to the best of my knowledge and belief.
Accomplishments
- CSS - Reducing complaints from 10000 to 1500 with 3 months including daily complaint 2500 and maintained below 1000 complaints till 1year
- I have been promoted to CRM department
- CRM - I have the given KIP's My overall clients till date is 52 Clients and over all courier bookings is nearly 14000 and in that my target was 10L and every month need achieve 10% increase in sales and maintain above 75 % TaT should be maintained
- I have been achieved all these KPI's and increased the sales above 20% and maintained TaT 85-90%for each client and overall sales increased to 29L all this achievement has been done in 6 months and in 52 clients 9 retrieved clients.
- Reliance Digital - With in 5 years of experience in digital I got the 18 times department star and 12 time best employee of month and in total hyderabad and AP region I got 2 time best employee of the year.
Timeline
DTDC EXPRESS PVT LTD
Assistant Manager - CRM
09.2022 - 09.2025
DTDC EXPRESS PVT LTD
Assistant Manager CSS
09.2022 - 07.2023
Reliance Digital Pvt Ltd
Customer Relations Executive
11.2017 - 08.2022
Reliance Market
Stock Controller (Senior Associative)
10.2013 - 11.2016
Metro Cash & Carry
Cashier
01.2012 - 07.2013
B.COM(Computer) - undefined
OSMANIA UNIVERSITY
Diploma specializing in Electrician - undefined
SRI RAMACHANDRA I.T. IMusarambagh
S.S.C - undefined
St.Xaviers High School,Uppal Kalan