Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance departmental engagement and boost skills & performance.
· Planning and Implementation of new facilities (DTDC Branch/Hub) in the West and South regions of India along with regional specialists/IEs
Guiding team for preparing branch/hub facility layout
· Co-ordinating with the regional IEs to keep track of operations and its processes at the branch/hub
· Guiding regional P&E team on process audit at branch/hub for first mile, middle mile and last mile
· Analysed and improved performance across zone using Ops metrics and performance reports and Gap analysis
· Leveraged data and analytics to make informed decisions and drive business improvements.
· Prepare regional audit report and present facility performance for management review
· Responsible for entire vendor management activities of new hub implementation
· Considered and approved policies to support company initiatives and overall performance.
· Developed reports of zone performance and presented data to upper management.
· Streamlined and monitored quality programs to alleviate overdue compliance activities.
· Established team priorities, maintained schedules and monitored performance.
· Successfully managed budgets and allocated resources to maximize productivity and profitability.
· Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
· Assisted in organizing and overseeing assignments to drive operational excellence.
· Evaluated employee performance and conveyed constructive feedback to improve skills.
· Managed end to end planning & implementation of two largest Integrated hubs of DTDC in span of 6 months
Teambuilding
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