Rakesh Sharma
Inside Sales
Noida
Summary
A highly motivated and results-driven professional with over 4 years of experience in International Business Development, Lead Generation, and Client Relationship Management. Proven ability to identify prospects' business needs and devise tailored solutions to address their pain points. Skilled in implementing partner engagement strategies to align cross-functional teams with partner organizations. Hands-on experience working with technologies such as Cloud services, Data Engineering services, and IT Staffing services. Exceptional planning and implementation capabilities with a strong understanding of user requirements gathering and market trends. Adept at cultivating, managing and leveraging client relationships.
Overview
13
13
years of professional experience
Work History
Inside Sales
Alpha Silicon LLC
8 2019 - Current
- Manage sales process for US and Global Market and generate qualified leads for CRMs like MSD365, ZOHO & Salesforce along with SaaS products and Managed IT providers
- Responsibilities include International Inside Sales, Lead Generation Management, Bidding Management
- Services include CRM/ERP Customization/Implementation for Salesforce, MS Dynamics 365, ZOHO etc along with Web Development
- Create business marketing campaigns for brand identity
- Find and develop new markets and improve sales
- Attend conferences, meetings, and industry events
- Develop quotes and proposals for clients
- Set goals for the development and support team and ensure they are met
- Collaborate with the sales and marketing teams to develop effective sales strategies that align with the company's goals and objectives.
Technical Support Specialist
Wise Business Technologies LTD
02.2017 - 07.2019
- Handled a wide array of basic to complex inquiries of a technical nature including hardware/software, or other designated client’s products
- Assisted external/internal users of the client’s technical products or services by answering questions and solving problems involved in their use
- Key skills include troubleshooting, soft skills, technical support, personalized service, problem solving, multitasking across systems and applications, analyzing, isolating, and resolving a variety of complex technical issues, and comfortably navigating a technical environment.
Site Engineer
SS Builder (L&T Technology Services Limited)
01.2012 - 10.2014
- Tunnel Excavation in NATM method
- Flexible primary supporting system like LG, Rockbolting (SDA & SN), SFRS & Plain Shotcrete, Forepolling etc
- Final Supporting System like water proofing membrane, Reinforcement, Concrete Lining etc.
Education
Bachelors/Diploma of Education in Civil Engineering -
Haryana State Board of Technical Education
Higher Education - undefined
Central Board of Secondary Education
Skills
Technology Solutions Sales
Pre-Sales/Lead Generation
Brand Management
CRM Consultation
Team Management
Business Relationship Development
Target Achievement
Recruitment
Performance Management
Competitor Analysis
Social Media Marketing
Search Engine Optimization
Content Marketing
Market Research
MSP Services
Web Design
Timeline
Technical Support Specialist
Wise Business Technologies LTD
02.2017 - 07.2019
Site Engineer
SS Builder (L&T Technology Services Limited)
01.2012 - 10.2014
Inside Sales
Alpha Silicon LLC
8 2019 - Current
Bachelors/Diploma of Education in Civil Engineering -
Haryana State Board of Technical Education
Higher Education - undefined
Central Board of Secondary Education