RAKESH SHUKLA
Chennai
Summary
Manages monitoring and health checks across applications, servers, and databases to identify issues early and protect availability. Creates automation scripts for log monitoring, uses JIRA and BMS Remedy to track tickets, and supports releases outside standard hours to keep services moving. Applies Linux, SQL, Oracle, and network diagnostics to resolve technical issues and support dependable operations.
Overview
5
5
years of professional experience
Work History
Application Support Engineer
BC Forward India Tech. Pvt. Ltd.(Client side HPE)
Gurugram
08.2023 - 11.2026
- Delivered technical support for cloud-hosted applications, enhancing system reliability and user experience.
- Managed L2/L3 support for enterprise applications.
- Troubleshot integration issues between microservices.
- Handled API-level debugging and log analysis.
- Conducted health checks on application servers and resolved bugs, collaborating with L3/Development Team to maintain service continuity.
- Troubleshot database issues, planned migrations, and coordinated with project manager and application teams to ensure seamless application performance.
- Managed application deployments across environments.
- Created automation scripts for log monitoring.
- Experienced in JIRA management tool & BMS remedy as a ticketing tool.
- Collaborated with project teams on new product development by sharing insights from past technical issues.
- Provide support outside of office hours, during weekends, and during major releases, working for development and customers to help them resolve issues.
- Experienced in Monitored applications, servers, and databases.
- Used to monitor CPU utilisation, Server Load, Memory utilisation, Ping Response, Connectivity status, etc.
- Hands-on experience in Red Hat Enterprise Linux Server release 7.9.
- Contributed to disaster recovery activities and restored systems efficiently.
Application Support Engineer
Catnip Infotech Pvt. Ltd.(Client side HPE)
Gurugram
05.2022 - 07.2023
NOC Associate
Quess Pvt. Ltd. (Client side Indus Tower Pvt. Ltd.
Lucknow, India
08.2021 - 05.2022
Education
Bachelor of Technology - Engineering
B.Tech
Abdul Kalam Technical University01-2019
Intermediate - Science
D.A.V Inter College ITI Mankapur
Gonda, UP01-2013
Highschool - Science
R.K.C Higher Sec School
Gonda, UP01-2011
Skills
- Operating Systems: Linux, System administration
- Database Management: SQL, Oracle Database, Data validation
- Scripting & Automation: Shell Scripting, Bash, Task automation
- Application & Production Support: Incident management
- Monitoring Tools: Nagios, Performance monitoring
- API management
- Networking: TCP/IP fundamentals, DNS, Network diagnostics
- Cloud application support
- Microsoft Office: Microsoft Excel, Operational reporting
- Microservices troubleshooting
Timeline
Application Support Engineer
BC Forward India Tech. Pvt. Ltd.(Client side HPE)
08.2023 - 11.2026
Application Support Engineer
Catnip Infotech Pvt. Ltd.(Client side HPE)
05.2022 - 07.2023
NOC Associate
Quess Pvt. Ltd. (Client side Indus Tower Pvt. Ltd.
08.2021 - 05.2022
Bachelor of Technology - Engineering
B.Tech
Intermediate - Science
D.A.V Inter College ITI Mankapur
Highschool - Science
R.K.C Higher Sec School