Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Rakesh Ranjan

Rakesh Ranjan

Bangalore,KA

Summary

Dynamic and results-driven professional with extensive experience leading data and reporting initiatives in the telecom industry. Expertise in developing and implementing data strategies that drive business growth and enhance operational efficiency, complemented by a proven ability to extract valuable insights from complex datasets. Strong leader adept at guiding cross-functional teams and collaborating with key stakeholders to deliver impactful solutions while maintaining a commitment to excellence and high standards. Passionate about leveraging data-driven approaches to foster innovation and informed decision-making, poised to contribute to the success of Vodafone Intelligent Solutions (VOIS) as DGM of Group Data & Analytics.

Overview

25
25
years of professional experience
1
1
Certification

Work History

DGM – REPORTING & DATA GOVERNANCE

VOIS (Vodafone Shared Services India)
07.2011 - Current
  • overseeing team of 9 professionals engaged in financial reporting and data governance.
  • Delivering key insights to business through comprehensive reports and dashboards, enabling effective and timely decision-making
  • Identify business demands, organize project priorities, and deliver new reporting solutions to completion.
  • Supervise planning, execution, and assessment of strategic projects and change initiatives to secure successful implementation and adoption.
  • emphasize prioritized efficiency enhancements – modifications to processes / activities executed beyond process automation.
  • Develop and execute processes for continual enhancement of client satisfaction.
  • Retain Talent and effectively use available tools for efficient Performance Management

NOTABLE ATTAINMENTS ( VOIS)

  • Digital transformation of offline reports
  • KPI simplification of dashboards to improve dashboard efficacy.
  • Worked towards the better adoption of dashboards through client engagements.
  • Standardizing the data reconciliation for improved data quality
  • Revisiting and refining the UAM process for dashboards including the top leadership
  • Successfully transitioned reports from multiple Local markets
  • Strong team connect – have consistently People Survey Score above 85%
  • Strong Partner connects – have consistently Partner Survey Score above 8.

Assistant Manager Operations

IBM Daksh Business Services PVT LTD.
04.2001 - 07.2011
  • KPI Management
  • Performance Management
  • Feedback for Process improvement
  • Ability to use data to analyze and observe trends
  • Liaise with upstream and downstream process for better End to End efficiency
  • Implement control mechanisms while constructing a strong performance measurement framework.

NOTABLE ATTAINMENTS (IBM Daksh Business Services PVT LTD)

  • Instrumental in achieving highest ever delta (IBM Daksh vs. Enterprise) in QA
  • Team SME for the Best Team in 2002.
  • Holds the merit in implementing Time & Motion, which increased the productivity by 15% and received appreciation for the same by then C.E.O., Mr. Sanjeev Agarwal.
  • Recipient of GEM (Going Extra Mile) award in 2009 for delivering beyond the call of duty.

Education

P.G.D.B.A. -

Symbiosis Pune

B.Com. - undefined

Aurobindo College, Delhi, Delhi University

Skills

  • Project coordination
  • Agile project management
  • Change management in digital initiatives
  • Customer service operations
  • Experience in facilitating change initiatives
  • Team leadership
  • Efficiency improvement
  • Telecom industry knowledge
  • Banking and insurance knowledge
  • Technology implementation skills
  • Skilled in Microsoft Office tools
  • Qlik and Power BI data visualization skills

Certification

  • Certified SAFe 5 PractitionerScaled Agile, Inc. | September 2023
  • PRINCE2 Practitioner Certificate in Project Management
  • Advanced Data Analytics Certification Programme from Indian Statistical Institute SQC & OR Unit, Pune
  • Six-Sigma Green Belt Trained

Timeline

DGM – REPORTING & DATA GOVERNANCE

VOIS (Vodafone Shared Services India)
07.2011 - Current

Assistant Manager Operations

IBM Daksh Business Services PVT LTD.
04.2001 - 07.2011

B.Com. - undefined

Aurobindo College, Delhi, Delhi University

P.G.D.B.A. -

Symbiosis Pune
Rakesh Ranjan