Rakhi Chaudhary
Mathura
Summary
Guest Service Associate with extensive experience at Hyatt, recognized for achieving high customer satisfaction ratings and facilitating cross-department collaboration. Proficient in time management and communication, fostering strong relationships that enhance operational efficiency. Dedicated to delivering exceptional service and implementing innovative solutions.
Overview
2
2
years of professional experience
Work History
Guest Service Associate
holiday inn ,chennai ,Thuraipakkam
Chennai
02.2025 - Current
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Upheld company policies and procedures while ensuring compliance with safety regulations.
- Collaborated with other departments to provide an excellent guest experience.
- Built and maintained productive relationships with employees.
- Developed strong relationships with repeat customers through positive interactions.
- Placed orders for and picked up flowers for guests.
- Tracked customer feedback through surveys and implemented changes based on results.
Guest Service Associate
Alila (HYATT),
JAIPUR
08.2023 - 01.2025
- Managed daily reports related to occupancy rates, revenues, accounts receivable and payable.
- Assisted organizational efforts by filing, entering data and answering phones.
- Encouraged and improved cross-department internal communication.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Offered reception coverage to relieve staff during absences or breaks.
Hotel Exposure Training
HYATT Regency Hotels
Gurgaon
01.2024 - 06.2024
- Rotate through the functional areas of the property to gain an understanding of how each department contributes to the success of the hotel.
- Learn the operational workings of each department by observing team members, participating in meetings, asking questions, and engaging in special departmental projects.
- Provide input into the development and implementation of services and processes.
Education
Intermediate -
Uttar Pradesh Board
U.P.03.2021
10th -
C. B. S.C. Board
03.2019
Diploma in Hotel Management -
Impact Institute Of Hotel Management
Skills
- Time management
- Good communication
- Ability to deal with Customers
- Ability to take initiatives
- Ability to work in a team
Languages
- English
- Hindi
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Activities
Certification in Hotel Exposure Training at Hyatt Regency Hotel, 06/01/24
Personal Information
- Father's Name: Satya Prakash
- Date of Birth: 10/07/04
- Gender: Female
- Religion: Hindu
Timeline
Guest Service Associate
holiday inn ,chennai ,Thuraipakkam
02.2025 - Current
Hotel Exposure Training
HYATT Regency Hotels
01.2024 - 06.2024
Guest Service Associate
Alila (HYATT),
08.2023 - 01.2025
Intermediate -
Uttar Pradesh Board
10th -
C. B. S.C. Board
Diploma in Hotel Management -
Impact Institute Of Hotel Management
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