RAKSHA BHARDWAJ
Thane
Summary
I am a Client-focused Relationship Manager adept at increasing productivity and completing tasks efficiently. I Excel in communication, problem-solving, and adaptability, ensuring successful client interactions and satisfaction. My goal is to
to enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of Hard work and trusts me with responsibilities and challenges .I am skilled in organizing, planning and managing daily clerical needs.
Overview
6
6
years of professional experience
Work History
Relationship Manager
Shaadi.com
Thane
10.2024 - Current
- Provided ongoing support by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Evaluated customer feedback to identify areas of improvement in products or services offered.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues in a timely manner.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Maintained accurate records of all client interactions within the company's CRM system.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Achieved client loyalty through quality, productivity, service and proactive management.
- Addressed customer questions and concerns regarding products and services.
- Coordinated with product development teams to design services that meet client needs.
- Established strong relationships with clients through regular, personalized communication.
- Resolved client issues and complaints promptly, maintaining trust and loyalty.
Operations Consultant
ICICI BANK LTD
Gandhidham
01.2023 - 03.2024
- Improved interdepartmental communication by creating a centralized email distribution list for relevant updates and announcements
- Maintained an organized inventory system of office supplies, ensuring adequate stock levels at all times
- Collaborated closely with other administrative staff members to ensure seamless coordination of essential back-office functions
- Enhanced department efficiency by streamlining filing systems and organizing office materials
- Reviewed customer complaints regarding operations issues and provided appropriate solutions.
Co-ordinator
ICICI BANK LTD
Gandhidham
01.2020 - 01.2022
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally
Accounting Assistant
HDFC Bank
Gandhidham
01.2019 - 01.2020
- Company Overview: GJ
- Maintained the general ledger system to ensure accurate recording of all transactions
- Performed account analysis and reconciliations, including bank statements and inter-company general ledger accounts
- Assisted in the preparation of monthly financial statements and reports
- GJ
CA Assistant
KRISHNA SUZUKI
Gandhidham
09.2018 - 12.2018
- Organized and maintained filing systems for documents and records
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors
- Entered data into databases accurately and efficiently
- Maintained positive working relationship with fellow staff and management
Education
BBA - Bachelor of Business Administration
DNV International Education Academy
Gujarat, Kachchh04-2018
Skills
- Communication
- Team Work
- Leadership
- Time Management
- Report Preparation
- Document Management
- Inventory Management
- Meeting planning
- Banking
- Customer relationships
- Fluent in Speaking Punjabi, Gujrati, English, Hindi
- Loans
- Solution management
- Service support
Languages
- English
- Hindi
- Gujarati
- Punjabi
Timeline
Relationship Manager
Shaadi.com
10.2024 - Current
Operations Consultant
ICICI BANK LTD
01.2023 - 03.2024
Co-ordinator
ICICI BANK LTD
01.2020 - 01.2022
Accounting Assistant
HDFC Bank
01.2019 - 01.2020
CA Assistant
KRISHNA SUZUKI
09.2018 - 12.2018
BBA - Bachelor of Business Administration
DNV International Education Academy
Similar Profiles
Richa ChauhanRicha Chauhan
Director- Human Resources at People Group (Shaadi.com)Director- Human Resources at People Group (Shaadi.com)
Yadnyesh PatilYadnyesh Patil
Select Service Advisor at People Interactive (Shaadi.com)Select Service Advisor at People Interactive (Shaadi.com)
PRATIK ADIVREKARPRATIK ADIVREKAR
Senior Operations Team Leader at People Interactive Ind Pvt Ltd (Shaadi.com)Senior Operations Team Leader at People Interactive Ind Pvt Ltd (Shaadi.com)
Nishal NarayanNishal Narayan
Head of Marketing and Business Development at Future Finishers Pvt Ltd (Packaging)Head of Marketing and Business Development at Future Finishers Pvt Ltd (Packaging)
Bhavesh PatilBhavesh Patil
Project Quality Sr. Executive at Gala Precision Engineering Ltd.Project Quality Sr. Executive at Gala Precision Engineering Ltd.