Python
Rakshanaa Sriinivasan
Senior Scheduling Analyst
3/14 A East Street, Gurusamipalayam, Namakkal ,Tamilnadu
Summary
Goal-focused individual seeking a leadership role with a thriving, growing company to apply management, leadership and motivational skills when overseeing a team of professionals and working toward a common goal to increase productivity.
Overview
3
3
Languages
2
2
Certifications
5
5
years of post-secondary education
6
6
years of professional experience
Work History
Senior Scheduling Analyst
Straive (Formerly SPi Technologies Pvt Ltd)
Chennai , TamilNadu
2015.11 - Current
- Part of client TiVo Corporation (USA), formerly known Macro vision Solutions Corporation, North American Television Scheduling for key providers like DISH, Comcast, Direct TV, Local TV Guides, APAC etc.
- Adding content and maintaining Quality of result at 100%.
- Generate & Analyze reports on escalations and QA thereby providing RCA for team (JIRA Tickets).
- Proficient in managing process and team for running successful process operations & experience of developing procedures, service standards for business excellence.
- Solutions- driven , customer centric professional with significant experience in handling all aspects of service functions.
- Handling calls and emails from US stations for listings and for updates.
- Basic Knowledge in JIRA ticketing tool, handling calls, Microsoft Word, Excel, Power Point, Share point and Outlook.
- Resourceful at maintaining relationship with clients to achieve quality product and service norms by resolving their service-related critical issues.
- Possess excellent interpersonal , communication & organizational skills with proven abilities in team management & customer relationship management.
- Handling Canadian networks (Zero Error Zone) are highly critical, ensuring no escalations are raised till now.
- On handling Magazine channels (US) it always needs to be 30 days ahead of data with 100%accuracy (that includes TBS, WGNAMER, TRAVELHD ).
- Mapping business requirements and coordination in developing and implementing processes in line with pre-set guidelines.
- Undertaking responsibilities in setting Quality measures, ensuring SLA with consistency, uniformity and maintaining process standards at client's and organization's end.
- Conducting internal process audits & process reviews to ensure strict adherence to the process parameters per defined guidelines.
HR Executive
APPCO Group of Marketing
Chennai , TamilNadu
2021.05 - 2021.05
- Recruitment and selection through job portals, reference-based talent search and head hunting for Mid-Level positions.
- Creating daily memos and evaluating resumes.
- Conducting Telephonic Interview.
- Scheduling main interviews and follow-up.
- Short listing profiles based on company requirements.
- Maintaining & updating database.
- Scheduled appointments and meetings, organized materials, and prepared rooms.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Reviewing team performance on daily basic and motivating them to achieve week target.
Education
Bachelor of Engineering - Electronics And Communications Engineering
Veltech HighTech Dr. RR Dr. SR Engineering College
Avadi 2010.08 - 2014.07
Higher Secondary Education(12th Grade) -
SRV Girls Higher Secondary School
Namakkal 2009.06 - 2010.03
Secondary Education(10th Grade) -
Vetri Vikaas Girls Higher Secondary School
Namakkal 2007.06 - 2008.03
Skills
Positive Attitude
Accomplishments
⦁ One of the highly recommended employees by TiVo to handle confidential and critical sources (includes FOX, Global, CBC, CBS, CNN, BBC).
⦁ Recognized for higher productivity and 100% quality .
⦁ Appreciated as Quick Learner by client during Knowledge transfer (JIRA tool - Ticketing Process) i
⦁ Received Best Performer Award for retaining employees from Managing Head of APPCO group at South India Annual Award function, Bangalore.
⦁ Fund raiser for Old age home (NGO) as a Volunteer .
⦁ Part time aptitude trainer for local community students.
Additional Information
⦁ Date of Birth : 28th August 1993
⦁ Alternate Contact Number : +918056605676
⦁ Alternate Email id : baluelavarasan@gmail.com
⦁ LinkedIn Profile : https://www.linkedin.com/in/rakshanaa-srinivasan-37756793/
Software
HTML
CSS
Certification
• Bronze Certification (Leadership Program recommended by client) by aSPire in SPi Global.
Interests
Puzzle Solving
Learning New Skill
Hobbies
- Reading
- Camping
- Cooking
- Badminton
- Explore new places & food
Timeline
HR Executive
APPCO Group of Marketing
2021.05 - 2021.05
Senior Scheduling Analyst
Straive (Formerly SPi Technologies Pvt Ltd)
2015.11 - Current
Bachelor of Engineering - Electronics And Communications Engineering
Veltech HighTech Dr. RR Dr. SR Engineering College
2010.08 - 2014.07
Higher Secondary Education(12th Grade) -
SRV Girls Higher Secondary School
2009.06 - 2010.03
Secondary Education(10th Grade) -
Vetri Vikaas Girls Higher Secondary School
2007.06 - 2008.03
• Successfully completed a semester long course of “CREASE” by Technoplilia system Pvt. ltd certified for quality i-Carnegie –Powered by CARNEGIE MELLON, USA
• Bronze Certification (Leadership Program recommended by client) by aSPire in SPi Global.
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