RAKSHANDA PANCHAL
Panvel
Summary
Hospital Administration professional with 4+ years of progressive experience at Aditya Birla Memorial Hospital, advancing from Operations Executive to Deputy Manager through consistent performance. Experienced in hospital operations, OPD management, business growth, revenue monitoring, MIS reporting, executive presentations, quality improvement, and cross-functional team leadership. Skilled in driving operational excellence, improving patient experience, and supporting strategic decision-making through data-driven insights.
Overview
7
7
years of professional experience
Work History
Deputy Manager – Operations
Aditya Birla Memorial Hospital
Pune
03.2022 - Current
- Promoted from Operations Executive to Assistant Manager and Deputy Manager through consistent performance, leadership, and delivery of operational and business objectives.
- Managed end-to-end OPD operations by optimizing workflows, streamlining processes, reducing patient waiting time, and ensuring seamless day-to-day departmental functioning.
- Drove business growth and revenue enhancement by improving patient footfall, service utilization, and OPD-to-IPD conversion while supporting new healthcare services and corporate initiatives.
- Monitored departmental revenue, budgets, operational costs, financial performance, and KPIs while minimizing revenue leakage and supporting financial planning and forecasting.
- Led, mentored, and developed multidisciplinary teams through manpower planning, performance management, training, and coaching, fostering a culture of accountability, collaboration, and service excellence.
- Spearheaded process improvement and quality initiatives by standardizing operational procedures, enhancing productivity, optimizing resource utilization, and ensuring compliance with NABH standards, hospital policies, and SOPs.
- Implemented service improvement initiatives to enhance patient experience, resolve grievances, monitor satisfaction, and ensure seamless patient journey across service touchpoints.
- Coordinated cross-functional teams as Core Team Member for hospital's new software (RHIS) implementation, supporting user acceptance testing (UAT), process mapping, staff training, and ensuring seamless go-live with minimal operational disruption.
Operations Sr. Executive
Pawana Hospital
Pune
03.2021 - 02.2022
Management Trainee
Bharati Hospital
Pune
07.2019 - 03.2021
Education
Master of Hospital Administration -
Bharati Vidyapeeth Deemed University
Pune01-2021
Bachelor of Science - Zoology
G. N. Khalsa College
Mumbai01-2019
Skills
- Outpatient management
- Hospital Operations
- Revenue Monitoring
- KPI monitoring
- Data Analysis
- Dashboard reporting
- Patient conversion
- Process Improvement
- NABH Compliance
- Team Leadership
- Cross-functional collaboration
- Patient Experience
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Business development
Timeline
Deputy Manager – Operations
Aditya Birla Memorial Hospital
03.2022 - Current
Operations Sr. Executive
Pawana Hospital
03.2021 - 02.2022
Management Trainee
Bharati Hospital
07.2019 - 03.2021
Master of Hospital Administration -
Bharati Vidyapeeth Deemed University
Bachelor of Science - Zoology
G. N. Khalsa College