RAKSHIT AGARWAL
Bangalore
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
3
3
Certification
Work History
Project Manager
TATA CONSULTANCY SERVICES [TCS]
07.2013 - Current
- Drive Infrastructure Project delivery end to end from Initial requirement gathering, estimation of efforts with Tech leads, Customer alignments on SOWs, creation of PID, Project plan, identification & tracking of the overall status & blockers (via Status trackers/Issue trackers), status updates on Project Dashboards and scrums until the Project Closure with sign-off and handling to BAU
- Experience on handling the finance and Billing aspect of Infrastructure Projects, dealing on the technical requirements with various vendors across the globe
- Delivered projects across multiple locations (US, UK, Mexico, Spain, Japan) with coordination of technical & source team including the vendors
- Partner with appropriate resources to provide/complete required project documentation (process flows, gap analysis, procedures)
- Working closely with clients to fully comprehend their requirements and management of day-to-day operational deliveries
- Presentation of progress reports to stakeholders on Weekly and Monthly status meetings which includes Stage plans, Risk logs, Change requests, RAG state, Next steps
- Develop Project plans covering scope, cost, schedule, resource ramp-up, metrics and quality aspects
- Monitoring project risks and scope creep to identify potential problems and proactively identify solutions to address them
- Offering strategic guidance during the implementation stages
- Have used agile methodology for tracking assigned deliverables from start to end: Daily scrum meeting, Sprint targets, Peer review, SME review, Review Board check-in, User story stats, are few terms used in the complete life cycle
- Playing strong role as Engagement Manager based on the delivery parameters of current applications and new technologies
- Transformation from staff augmentation to a managed services delivery model, resulting in customer efficiency gains and long-term business growth
- Scaling new partnerships/solutioning with technology partners; establishing effective governance across services to deliver Zero Surprise Operations; and fostering an innovative culture to deliver business impact to customers
- Managed multiple teams to ensure adherence to business delivery timelines as well as strategies for new project rollouts and meeting upcoming demands
- Maintains client relationships and onboards new stakeholders across Global Delivery and Business Accounts
- Awarded and appreciated for timely delivery of Automation projects (Scripting on Perl/Python) for over 1200 Test Cases across different technologies (Like Oracle, SQL, VMware) within 6 months
- Have used Agile method for Scrum meetings to track progress and issues.
Tech Lead
HCL TECHNOLOGIES
01.2009 - 05.2013
- Handled the technical planning and execution of migration/transformation projects
- Implemented dashboards and communicating with senior management
- Managed a team of PMs, SMEs, and vendor-supplied migration managers and SMEs Coordination of logistics and technical requirements that needs collaboration with a cross-functional team
- Transformation SME on Windows/VMware technology at Client Site (NY, USA)
- Designed and implemented Client Requirements, developing DC Migration Plans, Server Migration, and Virtualization
- Daily and weekly project tracking, as well as regular meetings to keep stakeholders up to date on the latest developments
- Evaluation/Benchmarking of the latest Windows technologies and preparation of a business case for their implementation in the core production/non-production environment
- As part of the centralized hosting program, in charge of migrating existing business critical application and core infrastructure components from branch office hub sites to head office datacenter
- Led or managed change within complex environments, including the ability to create change management strategies, identified and managed change risks and issues, and worked with project, program, and business leaders
- Designed appropriate diagnostic and implementation analyses, as well as analyzing and interpreting ambiguous and complex information and relationships
- Participated in discussions and collaborated with the Project Manager to develop recommendations for presentation to stakeholders
- Implemented recommendations in collaboration with project and client SMEs
- Led a team of IT technical members to support business users across multiple geographies while adhering to SLAs
- Trained and mentored staff and internal resources to ensure smooth adoption of new technologies and adaptability to changing environments
- Have followed the ITIL process for change implementation through CAB meetings and proper follow-ups for successful implementations
- Reviewed functional and designed specifications to ensure full understanding of individual deliverables
- Implementation of a Service Improvement Plan (SIP) for the client environment to improve resource management and productivity
- Received multiple accolades for SPOC for VMware related technical issues; Awarded Certificate for Excellent Support for bringing VMware Cluster up impacting the critical applications
- Appreciated for resolving latency issues on VMware Desktop Infrastructure (VDI) used by Developers to test their applications.
System Admin
PEROT SYSTEMS
09.2006 - 01.2009
Software Engineer
MARG SOFTWARE SOLUTIONS
07.2005 - 08.2006
Education
Management Certificate Program (Consultancy Management) -
IIM, LUCKNOW
01.2016 - 01.2017
B-Tech (CS) -
UPTU, Lucknow
04.2001 - 01.2005
Skills
Data Center implementationundefined
Tech Certifications
- SAFe Leading
- VCP
- MCSA
Personal Information
Passport Number: W4768293
Certification
SAFe 5 Agilist
Timeline
Management Certificate Program (Consultancy Management) -
IIM, LUCKNOW
01.2016 - 01.2017
Project Manager
TATA CONSULTANCY SERVICES [TCS]
07.2013 - Current
Tech Lead
HCL TECHNOLOGIES
01.2009 - 05.2013
System Admin
PEROT SYSTEMS
09.2006 - 01.2009
Software Engineer
MARG SOFTWARE SOLUTIONS
07.2005 - 08.2006
B-Tech (CS) -
UPTU, Lucknow
04.2001 - 01.2005
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