Summary
Overview
Work History
Education
Skills
Certification
Awards
Languages
Timeline
Generic
Rakshit Dabla

Rakshit Dabla

New Delhi

Summary

A strategic and delivery-focused Product & Programme Manager with a background in digital transformation, process automation, and customer experience improvement across banking, consulting, and technology sectors. Proven success in managing large-scale, multi-country projects, optimizing operations using emerging technologies, and delivering value-driven outcomes. Skilled in stakeholder engagement, agile programme delivery, and cross-functional leadership with a passion for solving complex business problems.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Associate Vice President – Digital Core Banking

NatWest Group
Gurugram
06.2023 - Current
  • Led delivery of NatWest International Broker Portal, simplifying mortgage access for over 35,000 international customers.
  • Successfully completed three key projects under GMS Mortgages programme, enhancing stakeholder collaboration and governance.
  • Designed and implemented mortgage document repository platform across seven NatWest brands, saving £700K by eliminating third-party reliance.
  • Digitally transformed tax saving ISA manual transfer-in process using BlueWorks, reducing manual effort by three days per application.
  • Drove DigiOps programme across six business areas, digitizing over 400 processes and upskilling more than 100 staff.
  • Managed programme backlogs and tracking tools with Power Automate, improving visibility for leadership decisions.
  • Defined OKRs and established transformation roadmap for Physical Channels domain; supported agile delivery and risk controls.
  • Conducted over 10 hiring drives and management interviews, aligning recruitment with project resource needs.
  • Represented Indian ACE 2023 batch during International leadership stint in Edinburgh and London, boosting global collaboration skills.

Business Consultant Associate – Strategy & Product

Business Esy
Delhi
07.2019 - 03.2021
  • Facilitated growth strategies and product development for 15+ clients, achieving over 60% lead-to-client conversion.
  • Generated revenue exceeding ₹10L through advisory projects, focusing on business model innovation and customer acquisition.
  • Enhanced marketing operations by 80% while reducing costs by 30% through process optimization.
  • Executed website optimization and performance upgrades, improving user experience and increasing lead generation by 65%.
  • Honored with Star Employee Award for consistently delivering impactful results across five key client engagements.

Programmer Analyst – CRM

Cognizant Technology Solutions
Kolkata
01.2018 - 06.2019
  • Delivered Salesforce CRM deployments for a global pharmaceutical client, impacting operations in 30+ countries and 1,500+ users.
  • Managed cross-functional delivery planning and feasibility analysis for 50+ business requirements, coordinating with global teams.
  • Achieved 90%+ deployment accuracy and improved field productivity by developing data-driven CRM reports and workflows.
  • Automated account and territory management tools, saving 200+ hours annually through streamlined data loader tools.

Education

MBA - Strategy And Product Management

Indian Institute of Management, Bangalore (IIMB)
Bengaluru
03-2023

Bachelor of Engineering - Computer Science

Birla Institute of Technology, Mesra (BITM)
Ranchi
06-2017

Skills

  • Programme & Project Management
  • Digital Transformation & Automation
  • Agile Scrum Methodology & Jira
  • Product Strategy & Roadmapping
  • Business Process Optimization
  • Stakeholder & Vendor Management
  • Salesforce CRM Implementation
  • Data Analytics & Power BI
  • Microsoft Office 365 & Advanced Excel
  • Organizational Design & Target Operating Models
  • Cost Optimization & Growth Strategy
  • Presentation & Communication Skills

Certification

  • Google Project Management: Professional Certificate
  • Salesforce CRM PD1 and Veeva Open Data, proficient in Salesforce CRM deployment.
  • Retail Digi-tech product Management leadership

Awards

  • Indian Naval Benevolent Scholarship, Ministry of Defence, Govt. of India - Awarded 4 consecutive years,
  • Vista '22, IIMB: National 2nd Runner-Up (1/350+ teams), 'Thinking Out of the Box' Marketing Challenge
  • VOIS Vantage '22: National Semi-Finalist (Top 16 of 3,000+), Business Strategy Competition
  • Star Employee Award, BESY (2020): Recognized for performance across 5+ projects
  • Awarded Campus Associate of the Quarter (1 in 100+) for driving innovation and efficiency in delivery, recognized by Vice-President (EAS)

Languages

English
Advanced (C1)
C1
French
Intermediate (B1)
B1
Hindi
Advanced (C1)
C1

Timeline

Associate Vice President – Digital Core Banking

NatWest Group
06.2023 - Current

Business Consultant Associate – Strategy & Product

Business Esy
07.2019 - 03.2021

Programmer Analyst – CRM

Cognizant Technology Solutions
01.2018 - 06.2019

MBA - Strategy And Product Management

Indian Institute of Management, Bangalore (IIMB)

Bachelor of Engineering - Computer Science

Birla Institute of Technology, Mesra (BITM)

Similar Profiles

CREATE PROFILE
Rakshit Dabla