Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rakshit Jain

Noida

Summary

Dedicated and results-driven Senior QA Manager with over [12 years] of experience in leading high-performing QA teams and ensuring the delivery of top-quality software solutions. Proven expertise in developing and implementing comprehensive QA strategies, test automation frameworks, and process improvements that have consistently enhanced product reliability and reduced time-to-market. Adept at collaborating with cross-functional teams, I have a track record of successfully delivering complex projects on schedule and within budget. My hands-on technical proficiency, combined with strong leadership and communication skills, has resulted in a [80%] increase in overall product quality and [90%] reduction in critical defects. I excel in optimizing testing processes, mitigating risks, and fostering a culture of continuous improvement. Seeking new opportunities to leverage my experience in driving excellence in software quality and contributing to organizational success."

Overview

13
13
years of professional experience

Work History

Senior QA Manager

Paytm
05.2022 - Current
  • I oversee the EDC and QR code testing teams, where I manage 23 QA team members directly and indirectly.
  • I was responsible for defining team objectives and Key Result Areas (KRAs) that aligned with the company's overarching goals. Additionally, I ensured that each team member had the opportunity to acquire new skills and knowledge.
  • I actively engage in one-on-one meetings with team leads and senior members to cultivate the desired team culture.
  • I am engaged in reviewing test cases for critical charters that require high-priority delivery.
  • Following my review of the test cases, the QA team forwards them to the development team for their assessment. During the unit testing phase, the development team ensures that all P0 test cases are executed, contributing to the delivery of a stable build for the QA team.
  • We also bring in college freshers for our internship program, and I play an active role in ensuring they gain a comprehensive understanding of our product through our Knowledge Transfer (KT) documents. Additionally, we conduct reverse KT sessions to gauge the knowledge acquired by the new interns.
  • Before granting final approval for a feature to go live, it's imperative that I ensure rigorous testing and review for potential financial loss scenarios in the major features slated for deployment. Additionally, I make certain that any newly implemented APIs undergo security reviews by the security team to assess operational risks.
  • Together with the automation team, I have established specific frameworks for conducting frontend testing through Appium and backend testing using Rest Assured.

QA Manager

Baazi Games India Pvt Ltd
04.2021 - 05.2022
  • I participated in the testing of real-money games, including Poker, Rummy, and various other card-based games.
  • I played a pivotal role in establishing the QA team's processes, ensuring comprehensive documentation of each process's details. It was essential to encourage team members to provide input and feedback on these processes, ensuring unanimous acceptance among all team members.
  • I was responsible for defining team objectives and Key Result Areas (KRAs) that aligned with the company's overarching goals. Additionally, I ensured that each team member had the opportunity to acquire new skills and knowledge.
  • I actively participated in the recruitment process for both freshers and experienced candidates, wherein my role included pre-screening candidates based on their resumes before advancing them to the interview stage.
  • I devised a method for estimating the time required by the QA team to test newly implemented features.
  • Within a year, I ensured the stability of 97% of releases by meticulously employing well-crafted test cases and related documentation.
  • I identified a potential financial loss scenario within the "Refer and Earn" feature, which resulted in the company saving 70 lakhs as a direct outcome.
  • Within a year, I successfully recruited eight experienced candidates and four freshers for all three games.

QA Manager

Bizongo
11.2019 - 03.2021
  • Establishing the QA process, as I was the second QA professional recruited at Bizongo.
  • Participated in discussions with Engineering Managers (EMs) and the Vice President (VP) on the desired setup and configuration of various aspects.
  • Implementing TestRail as the test case management tool and providing training to other team members on its usage.
  • Facilitating daily scrum meetings with team members and assisting in resolving any blockers the team encounters.
  • Generating and inspecting test cases and sharing them with developers to support their unit testing efforts.
  • Holding retrospective meetings with both the development and QA teams to discuss the sprint's outcomes.
  • Assisting developers in identifying and documenting edge case scenarios.
  • Participating in all sprint planning meetings and comprehending feature details thoroughly.

QA Lead

Byjus India Pvt Ltd
03.2017 - 10.2019
  • I took on the role of leading a team of seven members dedicated to iOS-related tasks.
  • I would facilitate the Daily Scrum meetings and delegate tasks to team members as part of my responsibilities.
  • I assumed responsibility for automating the Sanity checklist specifically for web browsers.
  • I actively participated in the creation of test cases for web testing by utilizing Selenium WebDriver.
  • I would regularly distribute a daily status report to all members of the QA team, including managers.
  • Provide assistance to the Project Manager in tasks related to Iteration and Sprint planning as well as release planning activities.
  • Assisting fellow QA team members in the development of Test Plans and various checklists.
  • Participated in mentoring the QA Team during performance appraisals and assigning Key Result Areas (KRAs) to team members.
  • Evaluating the functionality of iOS and Android apps for newly introduced features and offering feedback on potential enhancements from an end-user perspective.

Senior QA Engineer

Scopely
01.2013 - 01.2017
  • I collaborated with the design team to gain a thorough understanding of the product's functionality.
  • I have created test cases and test plans as the initial step in initiating the testing process.
  • I participated in various testing phases, including module testing, integration testing, and end-to-end testing.
  • I would regularly draft test cases for each new feature that was introduced.
  • I actively contributed to documenting and logging discovered bugs during testing using Jira.
  • I routinely included appropriate screenshots and console error messages for significant issues reported, making it easier for developers to address and resolve the bugs efficiently.
  • I would consistently revise the Smoke and Sanity checklists following each release to ensure that all test cases were aligned with the latest features introduced to the live environment.

QA Test Engineer

Ienergizer
12.2010 - 12.2012
  • I participated in the testing of various games on both PC and the PS3 console, where my responsibilities included playing through the games and identifying user interface (UI) issues.
  • I was required to carry out the checklist provided by the development team and report any identified bugs on a daily basis.

Education

B.Tech - Informationn Technology

Bhagwant Group of Institute
Bijnor, UP
2010

Skills

  • Leadership
  • Project Management
  • Quality Assurance Expertise
  • Test Automation
  • Technical Proficiency
  • Communication Skills
  • Problem Solving
  • Continuous Learning
  • Team Building
  • Metrics and Reporting
  • Agile/Scrum
  • User Experience (UX) Testing

Accomplishments

  • Reduced Defect Rate: "Implemented a rigorous testing process that led to a [97]% reduction in software defects, resulting in improved customer satisfaction and reduced post-release support costs."
  • Automation Testing: "Championed test automation initiatives, increasing test coverage by [50]% and significantly reducing manual testing efforts, resulting in faster release cycles and higher product reliability."
  • Process Optimization: "Revamped the QA process, resulting in a [60]% increase in efficiency, shorter testing cycles, and a [100]% improvement in on-time project deliveries."
  • Regression Testing: "Developed comprehensive regression test suites, reducing regression testing time by [60]% and enabling more frequent and stable releases."
  • Defect Tracking and Resolution: "Implemented a robust bug tracking system, resulting in a [40]% reduction in open defects and quicker resolution times, ensuring smoother product launches."
  • Quality Metrics: "Established key quality metrics and KPIs, leading to a [80]% improvement in overall product quality and greater visibility into QA performance."
  • Compliance and Audits: "Ensured regulatory compliance by successfully guiding the QA team through [4] audits and inspections without any critical findings."

Timeline

Senior QA Manager

Paytm
05.2022 - Current

QA Manager

Baazi Games India Pvt Ltd
04.2021 - 05.2022

QA Manager

Bizongo
11.2019 - 03.2021

QA Lead

Byjus India Pvt Ltd
03.2017 - 10.2019

Senior QA Engineer

Scopely
01.2013 - 01.2017

QA Test Engineer

Ienergizer
12.2010 - 12.2012

B.Tech - Informationn Technology

Bhagwant Group of Institute

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Rakshit Jain