Rakshitha M

Results-driven IT Analyst with extensive experience at Tata Consultancy Services, Proficient in Java and the Spring framework, with a strong focus on team development and project success. Recognized for improving client satisfaction through strategic innovation and effective problem-solving. Career goals include leveraging technical expertise to drive transformative solutions in dynamic environments.

• Udemy, Azure-Related Course
• Udemy, Kubernetes
• Linked In, Gen AI
• Udemy, Java

• The Belgian Railway (NMBS) Project follows an Agile Way of Working, with the primary goal of providing seamless transport facilities via railways.
• Under Java Business as Usual (BAU), our team manages over 30 applications, including the NMBS Mobile App for purchasing train tickets.
• The applications also manage subscriptions through Mobib Cards and TEC cards, offer real-time travel schedules, and provide tools for railway employees to check their work schedules.

• Collaborated closely with clients in Belgium, including a successful on-site visit to strengthen client relationships and project alignment.
• Delivered performance and functionality enhancements across UI, back-end, and database code to meet evolving client needs.
• Prepared comprehensive Low-Level Design (LLD) documents, Work Instructions (WI), and Standard Operating Procedures (SOP), ensuring process clarity and consistency.
• Proactively managed and resolved critical incidents (P1 and P2) for Java applications, overseeing patching activities and certificate renewals to maintain system stability.
• Implemented monitoring solutions using ScienceLogic and Dynatrace to track application performance and improve uptime.
• Managed user access requests through ServiceNow, streamlining access control processes and enhancing system security.

• On-the-Spot Award: Recognized thrice for exceptional performance and quick resolution of critical tasks, demonstrating strong problem-solving skills and commitment to excellence.
• Certificate of Excellence: Awarded for outstanding contributions during client meeting.