Rakshitha N
Bangalore
Summary
Dedicated and adaptable professional with a strong foundation in finance and marketing, exceptional communication, and interpersonal skills. Seeking a dynamic role where I can leverage my problem-solving abilities and cross-functional collaboration experience to drive innovative solutions, foster teamwork, and contribute to organizational success. Committed to continuously enhancing leadership and analytical thinking capabilities while delivering value in a challenging and collaborative environment
Overview
2
2
years of professional experience
Work History
Risk and Transaction Associate
Head Digital Works
Bangalore
10.2023 - Current
- Perform a detailed analysis of player accounts within the gaming platform to detect irregularities and changes in gaming patterns.
- Managed escalations involving potential threats from players, redemption issues, and transaction discrepancies by monitoring gaming patterns and educating on responsible gaming practices.
- Handled internal tickets related to account activations and deactivations, player requests on action, and forced redemption processing, ensuring compliance with company policies, accurate resolution, and timely crediting of redeems.
- Performed comprehensive anti-fraud checks during player redemption requests, conducting in-depth investigations of gaming activities to detect any suspicious behavior, and prevent fraudulent transactions.
- Implemented proactive measures to address player concerns by taking necessary actions on accounts, maintaining meticulous documentation of interventions, and conducting post-action follow-ups to assess their effectiveness, and understand shifts in player behavior.
Customer Relation Associate (Intern)
Dio Enterprises
Bangalore
03.2023 - 05.2023
- Collaborated within the cross-functional teams to streamline processes and optimize service delivery, contributing to the execution of effective CRM strategies.
- Supported the creation of comprehensive customer profiles and databases, aiding in personalized communication and tailored service offerings.
- Drafted a detailed project report titled "A Study on the Effectiveness of CRM Strategies with Special Reference to Dio Enterprises," highlighting key findings and recommendations for future CRM enhancements.
Education
MBA - Finance & Marketing
Global Academy of Technology
Bangalore09-2023
BBA - Finance
Seshadripuram Main College
Bangalore09-2021
Class 12 - Percentage - 84.83%
SSMRV PU College
Bangalore03-2018
Class 10 - Percentage - 70.24%
R.V Girls High School
Bangalore03-2016
Skills
- Attention to Detail & Research Skills
- Proficiency in Microsoft Excel, Word, Presentation Skills
- Analytical, Technical & logical skills
- Financial Analysis & Financial Reporting
- Adaptability & Leadership Skills
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Courses & Certifications
Certified in Microsoft Basic and Advance Excel from Glisten Education.
Certified in Digital Marketing Transformation from MSME Technology Centre, Bangalore.
Certified in Microsoft Advance Excel from Global Academy of Technology during the 1st semester of MBA. Certified in Jamovi from Global Academy of Technology during the 2nd semester MBA.
Certified in Tally ERP 9 from NICT
Timeline
Risk and Transaction Associate
Head Digital Works
10.2023 - Current
Customer Relation Associate (Intern)
Dio Enterprises
03.2023 - 05.2023
MBA - Finance & Marketing
Global Academy of Technology
BBA - Finance
Seshadripuram Main College
Class 12 - Percentage - 84.83%
SSMRV PU College
Class 10 - Percentage - 70.24%
R.V Girls High School
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