RAKSHITHA TM
Bangalore
Summary
I am a resourceful professional known for high productivity and efficient task completion. Skilled in investigative techniques, evidence analysis, and critical thinking. Excel at communication, problem-solving, and adaptability. Leveraging these soft skills to succeed in complex investigations and collaborate effectively with teams.
Overview
9
9
years of professional experience
Work History
Fraud Investigation Officer
ANZ
Bengaluru
08.2023 - 04.2025
- Company Overview: At ANZ, our mission is to create a world where individuals and communities flourish. We are accomplishing this by enhancing our customer's financial health so they can accomplish remarkable goals - whether it's purchasing a home, starting a business, or saving for anything, whether significant or minor.
- The Fraud Investigation Officer plays a crucial role in continuously monitoring and assessing the Bank's fraud detection mechanisms while taking suitable measures to reduce risks for both the Bank and its clients.
- He/She will oversee all functions related to identifying instances of fraud.
- Additionally, this individual will serve as the primary contact for any fraud-related concerns from customers and merchants.
- Ensure all services delivered comply with ANZ Group strategy, policies, processes and standards and with external regulatory requirements.
- At ANZ, our mission is to create a world where individuals and communities flourish. We are accomplishing this by enhancing our customer's financial health so they can accomplish remarkable goals - whether it's purchasing a home, starting a business, or saving for anything, whether significant or minor.
Account Review Specialist
ATG Business Solutions Private Limited
Bangalore
06.2022 - 01.2023
- Company Overview: A company providing business solutions, involved in customer support and compliance.
- Act as first point of contact for customer inquiries on compliance and terms of services.
- Educate customers on compliance practices and effective campaign creation.
- Maintain high levels of customer service while managing reputation risks.
- Assist high-value customers in improving their email marketing programs.
- Advocate for email best practices to customers.
- Respond promptly to compliance and support inquiries.
- A company providing business solutions, involved in customer support and compliance.
Member Safety And Recovery Consultant
Acesoft Labs India Private Limited
Bangalore
12.2019 - 02.2021
- Company Overview: Worked for LinkedIn.
- Worked as a consultant focusing on member safety and dispute resolution.
- Received and resolved customer disputes and fraudulent cases.
- Investigated Terms of Service violations.
- Communicated effectively with customers via email.
- Identified gaps in workflows for efficiency improvements.
- Worked for LinkedIn.
Fraud Hotline - Senior Specialist II
JP Morgan
Bangalore
07.2016 - 07.2019
- Company Overview: A major financial services firm providing various banking services including fraud analysis.
- Reviewed deposits and identified potential fraud.
- Analysed and approved online payments.
- Handled escalated customer issues with high priority.
- Managed fraud work queues to streamline investigations.
- A major financial services firm providing various banking services including fraud analysis.
Education
Bachelor of Commerce - Accounting
Dr. C.V. Raman University
Bangalore06-2018
Skills
- Communication
- Fraud detection
- Investigative techniques
- Time management
- Process improvement
- Multitasking
- Risk Management
- Customer Focus
- Multitasking Abilities
- Problem-solving abilities
- Self motivation
- Organizational skills
- Excellent communication
- Adaptability
Accomplishments
- Ranked as a top performer in the year 2017 and 2018 at JP Morgan, and received multiple employee of the month awards for outstanding customer service.
- Received star performer of the month at ANZ, in the year 2023 and 2024.
Languages
Telugu
Advanced
C1
English
Proficient
C2
Hindi
Beginner
A1
Tamil
Beginner
A1
Timeline
Fraud Investigation Officer
ANZ
08.2023 - 04.2025
Account Review Specialist
ATG Business Solutions Private Limited
06.2022 - 01.2023
Member Safety And Recovery Consultant
Acesoft Labs India Private Limited
12.2019 - 02.2021
Fraud Hotline - Senior Specialist II
JP Morgan
07.2016 - 07.2019
Bachelor of Commerce - Accounting
Dr. C.V. Raman University