Rakshit Harish
New Delhi,Delhi
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
5
5
years of professional experience
Work History
Customer Care Executive
Teleperformance Global Business Private Limited
05.2024 - Current
- Built relationships with customers to encourage repeat business.
- Upsold additional items based on customer interests and needs.
- Answered incoming telephone calls to provide store, product, and service information.
- Engaged customers in friendly, professional dialogue to determine needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
Customer Care Representative
Clear Vision
04.2021 - 05.2024
- Assisting customers in making considerable changes to their bookings
- Providing customers brief details for various terms and conditions of the bookings
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints
- Documenting every conversation with customers on the logs to ensure that ample information is available for all staff to deal with more efficiently
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Managed high call volume with exceptional professionalism and efficiency.
Senior Executive, Operations at Aegis Customer Support
Gurugram, Haryana, India Services Private Limited
12.2020 - 04.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Providing customers with a valid and reasonable path of action to enhance their experience and trust in the organization
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor
- Developed strong relationships with customers by providing personalized assistance and support
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Food and Beverage Associate
ITC WelcomHotel. Dwarka
06.2019 - 03.2020
- Demonstrated proficient knowledge of menus, services, and promotions to assist customers and team members
- Provided excellent customer service to guests in a timely and professional manner
- Resolved customer complaints in an efficient and friendly manner
- Trained new employees on restaurant protocols and procedures related to Food and Beverage services
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of over-serving or underage drinking
- Managed cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Increased beverage sales through expert product knowledge and suggestive selling techniques catered to individual taste preferences.
Education
B.Sc. - Hospitality and Hotel Administration
Institute of Hotel Management Rohtak
Rohtak, Haryana04.2019
High School Diploma -
St. Cecilia's Public School
Delhi04.2016
Skills
- Attention to detail
- Data entry
- Flexible and adaptable
- Time management
- Conflict management
- GSD knowledge for Amadeus
Languages
English
Hindi
Timeline
Customer Care Executive
Teleperformance Global Business Private Limited
05.2024 - Current
Customer Care Representative
Clear Vision
04.2021 - 05.2024
Senior Executive, Operations at Aegis Customer Support
Gurugram, Haryana, India Services Private Limited
12.2020 - 04.2021
Food and Beverage Associate
ITC WelcomHotel. Dwarka
06.2019 - 03.2020
B.Sc. - Hospitality and Hotel Administration
Institute of Hotel Management Rohtak
High School Diploma -
St. Cecilia's Public School
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