Gunsewak Kaur Dhillon
Faridabad,HR
Summary
Dedicated M.Com (Marketing Management) graduate with hands-on experience as a Customer Care Executive and strong communication skills. Seeking a Remote BPO Backend Process role where I can contribute through accurate data handling, documentation, and efficient backend support operations.
Overview
1
1
Certification
Work History
Customer Care Executive
Wipro Ltd.
Faridabad, Haryana
- Handled inbound customer queries and provided timely resolutions.
- Maintained accurate records of customer interactions and transactions.
- Assisted in backend process support and documentation.
- Ensured high-quality service and adherence to company standards.
- Collaborated with team members to meet performance targets.
- Duration: 6 months
Education
Schooling -
Kendriya Vidyalaya No-1
Kanchrapara03-2006
Master of Commerce - Marketing Management
West Bengal State University
01-2011
Bachelor of Commerce -
Calcutta University
05-2009
Skills
- Good Communication Skills
- Data Entry & Data Management
- MS Office (Word, Excel, PowerPoint)
- Email Handling & Documentation
- Attention to Detail
- Time Management
- Ability to Work Remotely
- Teamwork & Coordination
- Quick Learner & Adaptable
- Backend Operations Support
- Customer Service & Support
- Record Maintenance & Database Management
- Administrative Support
- Process Coordination
- Handling Confidential Information
Certification
1. Advance social media management by Alison
2. Social media management II by hubspot acadamy
3. Social media management by hubspot acadamy
4. Certificate of participation in AI for All programme
LANGUAGES
English
Hindi
Bengali
Bhojpuri
Punjabi
Timeline
Customer Care Executive
Wipro Ltd.
Schooling -
Kendriya Vidyalaya No-1
Master of Commerce - Marketing Management
West Bengal State University
Bachelor of Commerce -
Calcutta University
DECLARATION
I hereby declare that the above information is true and correct to the best of my knowledge. Place: Faridabad (Gunsewak Kaur Dhillon)