Summary
Overview
Work History
Education
Skills
Personal Information
Client Projects
Disclaimer
Timeline
Generic
Aditya Sharma

Aditya Sharma

Team Leader
Mohali

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Overview

2
2
years of professional experience
8
8
years of post-secondary education
3
3
Languages

Work History

Customer care executive

Teleperformance
  • Back end and Front-end Email (Experience in every queue of the process)

Team Leader

Taskus
03.2024 - Current
  • Team Management
  • Identifying Compensation abusers
  • Projects Completion
  • KPI Achievements

Team Leader

Teleperformance
01.2022 - 03.2023
  • Team Management (Voice, Email & Chat)
  • Maximum Team Strength- 45 members
  • KPI Achievements
  • Process Developer

Education

Master of Arts- Political Science -

Panjab University
01.2018 - 04.2020

Bachelor of Arts-Economics Honors with Political Science and Public Administration - undefined

GGDSD College
01.2015 - 04.2018

12th Commerce (CBSE) - undefined

Gurukul International School
01.2012 - 04.2014

10th (ICSE) - undefined

Dayanand Adarsh Vidyalaya
01.2011 - undefined

Skills

CSS

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Personal Information

  • Father's Name: Vinay Sharma
  • Mother's Name: Manju Sharma
  • Date of Birth: 07/07/95
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Unmarried

Client Projects

Compensation abuse, Worked with the clients directly to identify various Financial Frauds being done by the customers. Made a Sample of 1000 customers and identified 20 different ways through which customers were doing financial fraud with the Airline. Helped the Airline to make multiple changes in the Customer handling policies and was awarded with the Client Importance Award.

Disclaimer

I hereby declare that the above information is true to the best of my knowledge and belief.

Timeline

Team Leader

Taskus
03.2024 - Current

Team Leader

Teleperformance
01.2022 - 03.2023

Master of Arts- Political Science -

Panjab University
01.2018 - 04.2020

Bachelor of Arts-Economics Honors with Political Science and Public Administration - undefined

GGDSD College
01.2015 - 04.2018

12th Commerce (CBSE) - undefined

Gurukul International School
01.2012 - 04.2014

10th (ICSE) - undefined

Dayanand Adarsh Vidyalaya
01.2011 - undefined

Customer care executive

Teleperformance
Aditya SharmaTeam Leader