Ram Akella
Summary
Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Vice President
Edelweiss Tokio Life Insurance Co Ltd
10.2019 - 02.2023
- Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
- Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
Deputy General Manager
Karvy
08.2018 - 12.2018
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Enhanced team productivity by providing ongoing coaching and mentoring to staff members.
- Increased customer satisfaction by addressing concerns promptly and implementing effective solutions.
Assistant Vice President of Operations
Canara HSBC Life Insurance
11.2007 - 07.2018
- Streamlined operations by implementing efficient processes and standardizing procedures across departments.
- Reduced operational costs through the effective management of resources, budgeting, and cost-saving initiatives.
- Improved employee productivity with comprehensive training programs and performance monitoring.
- Enhanced client satisfaction by ensuring timely delivery of services, addressing concerns, and maintaining open communication channels.
Deputy Manager
ING Vysya Life Insurance
08.2003 - 10.2007
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Managed budgets for various projects, ensuring optimal resource allocation and cost control.
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
Customer Service Executive
Karvy
12.2000 - 08.2003
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Implemented new protocols to optimize team performance and deliver consistent results.
Medical Transcriptionist
HTMT
04.1998 - 11.2000
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Improved turnaround time for report generation by efficiently managing transcription tasks.
- Maintained high levels of confidentiality with sensitive patient information following all applicable guidelines.
- Collaborated with the healthcare team to ensure timely and accurate medical documentation, improving overall patient care.
Education
Bachelor of Science - Chemistry
Andhra University
Visakhapatnam04.1992
Skills
- Operations Management
- Client Relationship Building
- Customer Service
- Data Analysis
- Decision-Making
- Process Improvement
- Innovation Management
- Operations Oversight
- Industry Best Practices
- Performance Metrics Analysis
Accomplishments
- Supervised team of 100+ staff members.
- Achieved 98.04% Claims settlement ratio.
- Collaborated with IRDAI team on reduction of unclaimed amounts and achieved No 1 in the life insurance
- Achieved 60 NPS through effectively helping with inbound call centre & Training Team.
- Documented and resolved risks which led to no major IRDAI audit observations.
Certification
- ISO 9001:2008 Certified
- Six Sigma Green Belt Certification
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Telugu
Advanced (C1)
Timeline
Vice President
Edelweiss Tokio Life Insurance Co Ltd
10.2019 - 02.2023
Deputy General Manager
Karvy
08.2018 - 12.2018
Assistant Vice President of Operations
Canara HSBC Life Insurance
11.2007 - 07.2018
Deputy Manager
ING Vysya Life Insurance
08.2003 - 10.2007
Customer Service Executive
Karvy
12.2000 - 08.2003
Medical Transcriptionist
HTMT
04.1998 - 11.2000
Bachelor of Science - Chemistry
Andhra University
- ISO 9001:2008 Certified
- Six Sigma Green Belt Certification
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