Sathish Kumar Gopi
Food&Beverage Service
Chennai,TN
Summary
Early-career hospitality professional with experience in guest service, food and beverage coordination, and service recovery. Strong communication, teamwork, and attention to detail support efficient operations and high guest satisfaction. Known for maintaining cleanliness, handling orders accurately, and resolving guest concerns quickly.
Overview
3
3
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Guest Service Assistant
Travel Food Service
07.2025 - Current
- Assisted guests with menu selections, special requests, and service expectations in fast-paced airport environment.
- Resolved guest queries promptly, maintaining courteous service and positive dining experience.
- Coordinated with kitchen staff to deliver timely orders and reduce service delays.
- Processed orders accurately through POS systems while ensuring smooth billing and transaction handling.
- Maintained cleanliness, hygiene, and readiness across counters, seating areas, and service stations.
Industrial Exposure Trainee
Taj Wellington Mews
10.2023 - 02.2024
- Assisted guest service operations by observing check-in, check-out, and service recovery procedures.
- Coordinated with food and beverage staff to understand service flow and guest handling.
- Supported housekeeping teams by learning room readiness standards and cleanliness checks.
- Maintained accurate notes on daily operations, SOPs, and departmental training observations.
Education
High School Diploma -
Madras Institute Of Hotel Management
Poonamalle05.2024
No Degree - SSLC
Sri Ramakrishna Metriculation Higher Secondary School
Pattabiram2013
Skills
Customer service
Customer engagement
Complaint handling
Service recovery
Hospitality operations
Dining etiquette
Multilingual communication
Certification
Industrial Exposure Training In All Four Major Departments [4 Months]
Timeline
Guest Service Assistant
Travel Food Service
07.2025 - Current
Industrial Exposure Trainee
Taj Wellington Mews
10.2023 - 02.2024
High School Diploma -
Madras Institute Of Hotel Management
No Degree - SSLC
Sri Ramakrishna Metriculation Higher Secondary School