Open To Work
RAM GOLLAKOTI
Visakhapatnam
Work Preference
Summary
Strategic Human Resources leader with 22 years of experience in people management, HR policy formulation, and administration across diverse sectors including manufacturing, healthcare, and IT. Expertise in talent acquisition, performance management, and compliance with statutory regulations. Skilled in fostering client relationships and enhancing operational efficiency. Seeking a Senior position in Human Resources Administration and Operations in Vizag.
Overview
24
24
years of professional experience
Work History
Associate General Manager HR & Admin
Enliva Group Wadi Surgicals Private Limited
Visakhapatnam
01.2025 - Current
- Oversaw HR operations including confirmations, show causes, separations, resignations, internal transfers, and relieving proceedings, ensuring compliance with company protocols.
- Executed talent acquisition process via job portals and referrals, successfully filling key positions.
- Rendering Offer Letters across the 02 Campuses viz., Visakhapatnam & Hyderabad wings with the approvals of the panel & Directors.
- Coordinated onboarding process for new hires, facilitating transition to respective HODs.
- Cognizant with 'Keka'- HRMS & HRIS portal for Payroll.
- Employee Engagement - Employee welfare & satisfaction survey results.
- Staff Retention -Ensuring No Dues/ Exit Interviews for F&F protocol.
- Training & Development-Structured technical & behavioral program for Senior mid level management.
Sr.Manager Human Resources
STEEL ON CALL Services (I) Pvt., Ltd
Visakhapatnam
12.2023 - 11.2024
- Formulated HR strategies and initiatives to align with overall business objectives.
- Ensure compliance with employment laws, benefits, insurance, safety and other laws & regulations.
- Steered the veritable Head hunt encompassing JD write ups, posting ads, conducting interviews and participating in the selection process for the final verdict.
- Led headhunting efforts, including JD creation, ad postings, interviews, and final candidate selection.
- Payroll management, New Joinee Statements/On board exercise, Head Counts, Allowances deductions & Staff compensation.
- Developing clear policies & ensuing awareness, concise reports, workplace investigations, disciplinary and termination procedures.
- Conducted exit interviews to facilitate full and final settlement processes for departing employees.
- Cultivated a positive work environment with a team of senior and junior HR executives.
- Managed the largest e-commerce platform for steel trading in India, overseeing operations and strategic initiatives.
A.Manager Human Resources
GITAM
Visakhapatnam
08.2022 - 09.2023
- Head Hunting - Complete Recruitment exercise through job portals & referrals.
- Facilitated issuance of offer letters for non-teaching staff across Visakhapatnam, Hyderabad, and Bengaluru campuses, obtaining necessary approvals through E-Files.
- Onboarding of new aspirants' proceedings & handing them over to the concerned HODs.
- Compiled biometric attendance data and manual records for approximately 900 outsourcing employees.
- Employee Conflict Management.
- PPT's -For Weekly internal HR Meets across the campuses.
- Managed employee conflicts by facilitating discussions and resolving disputes..
- Conducted employee welfare and satisfaction surveys to gauge engagement levels and identify areas for improvement.
- Deemed University governing HR Operations across the campuses.
Sr. Manager HR & Operations
ADITYA MULTI CARE HOSPITALS
Visakhapatnam
11.2020 - 12.2021
- Led talent acquisition and budget planning for Unit-I and upcoming Unit-II.
- Managed all administrative activities, including medical and non-medical maintenance of HRIS, by listing past and current records.
- Responsible for implementation of HR Metrics, Workplace Policies and summons across the unit.
- Managed compensation and benefits programs for employees. within the HR pool.
- Handled employee grievances to maintain workplace harmony.- Productivity & Optimization.
- Coordinated attendance and payroll processes to ensure accuracy. - TAT and cost of replacement.
- Facilitated employee engagement initiatives to boost morale. - Employee welfare & satisfaction survey results.
- Employee Grievances- Productivity & Optimization.
- Worked at Aditya Global Health Care Pvt. Ltd. to support operations.
- Hybrid at-will: From January 2022 to June 2022.
Manager Human Resources & Operations
OMNI & GIGGLES HOSPITALS
Visakhapatnam
01.2020 - 10.2020
- Analyzed HR metrics to assess workforce performance., Statutory Compliance, Compiled and presented MIS reports for management review., Absenteeism - Attrition Reports & Break up Statements to Corporate @ Hyderabad.
- Confined hiring to 30-35 aspirants monthly based on departmental HOD's requirements., Induction activity, Orientation programs, On Boarding formalities of New Aspirants.
- Payroll management, New Joinee Statements & Approvals, Monitored head counts to manage staffing needs effectively., Appraisals, Processed allowances and deductions to ensure payroll accuracy. & Staff compensation.
- Developing clear policies & ensuing awareness, concise reports, workplace investigations, disciplinary and termination procedures.
- Developing clear policies & ensuing awareness, concise reports, work place investigations, disciplinary and termination procedures.
- Managed annual budgeting and led a team of senior and junior HR executives.
- Served as a unit member within INCOR Group's HR department..
Head HR & Admin
PRADHAMA MULTI SPECIALITY HOSPITALS & RESEARCH INSTITUTES LTD
Visakhapatnam
06.2019 - 12.2019
- Administered recruitment processes to enhance hiring and retention.
- Collaborated with team members to achieve project goals., On Boarding, Organizational Standing Orders exertion.
- Statutory & Legal Compliance, HR Policies.
- Payroll management, Workers compensation.
- Conducted exit interviews and managed full and final settlement processes.
- Conducted exit interviews to gather employee feedback. - Full & Final settlement progression.
- Currently acquired by Medicover Hospitals.
Manager (HR & Operations)
KRYSTAL INTEGRATED SERVICES PVT., LTD.
Mumbai
02.2016 - 05.2019
- Ensured timely hiring of quality management and business line staff while emphasizing cost-effectiveness.
- Employee Retention and Key Employee Identification initiatives.
- Coordinated job rotation, reviewed organization structure, and implemented promotion decisions to enhance employee motivation through recognition and reward.
- Managed statutory compliance and developed HR systems, including policies, attendance tracking, and payroll management.
- Statutory compliance, HR Systems - Policies, Attendance Tracking & Payroll Management.
- Scheduling and development of work force to maintain highest standard of cleanliness and hygiene.
- Achieved ISO 9001:2008 certification through quality management practices.
Senior HR & Admin
PATRA INDIA BPO SERVICES
Vizag
10.2014 - 01.2016
- Holds the distinction of orchestrating bulk hiring of 80-85 aspirants on a monthly basis.
- Facilitated induction processes for new hires by coordinating schedules and resources., Orientation programs, Joining formalities of new aspirants.
- Steered initiatives in facility management, addressing employee grievances, and managing cab services to improve employee satisfaction.
- Monitoring Payroll inputs, Reconciliation, Handling timely audits & Quality checks, responding to Payroll - Paystub queries and overseeing Biometric Attendance Tracking.
- Compiled and analyzed HR metrics to support decision-making and improve processes., Statutory Compliance, Attrition Reports & MIS Reports to H/O @ U.S.
- Leader in back-office services to the Insurance Industries.
UNIT-INCHARGE
ALL SERVICES GLOBAL PVT. LIMITED
Mumbai
12.2010 - 08.2014
- Oversaw efficient and professional discharge of duties assigned by management, exercising command over staff performance.
- Administered complete human resources acquisition trail, performance management, staff discipline, and HR administration including training, orientation, compensation and benefits, employee morale, absenteeism, disciplinary procedures, appraisals, and health and safety.
- Managed HRIS systems efficiently.
- Liasoning with T.T.D & Govt., Organizations, Labour Relations and their grievance execution, Negotiations & Settlements with Union Leaders on discrete affairs.
- Supervised and coordinated activities of 2 managers, 30 supervisors, 15 technicians, and 450 employees to ensure operational effectiveness.
- An ISO 9001:2008 Company.
Customer Service Executive
IBM - DAKSH
Visakhapatnam
11.2008 - 02.2010
- Aligned BU quality goals and objectives with corporate quality vision to enhance overall quality standards.
- Collaborated as a team member to foster a cooperative environment, exceeding customer expectations.
- Executed quality initiatives that improved C-Sat and client satisfaction, contributing to positive business outcomes.
Technical Associate
WIPRO BPO TECHNOLOGIES LTD
Okhla
03.2006 - 02.2008
- Troubleshooting efforts to identify customer issue service calls.
- Provided first-level technical support for operational maintenance of personal computers, laptops, and peripherals using available tools.
- Assisted small business customers with software and extended services at Dell.
Service Desk Specialist / Checkouts
COLES AUSTRALIA GROUP
Sydney
09.2002 - 08.2005
- Expertise in managing customers with strong public relations capabilities.
- Interacted with clients across all levels, utilizing effective communication and management skills to address needs.
- Deal with register point of sale transactions, bag orders and preparing invoices.
- Processed point of sale transactions, handled bag orders, and prepared invoices accurately and efficiently.
- Followed Health and Safety procedures to ensure workplace safety.
Education
MIT - Master's in Information Technology Program, Digital Telecommunications, Information Technology
MANIPAL UNIVERSITY
VISAKHAPATNAM, INDIABACHELOR'S DEGREE - Industrial Relations Personnel Management & Computers
ANDHRA UNIVERSITY
VISAKHAPATNAM, INDIAEAMCET TRAINING/COACHING -
RAGHU EAMCET TUTORIALS
VISAKHAPATNAM, INDIAINTERMEDIATE - Bi.PC
SECONDARY BOARD OF INTERMEDIATE
VISAKHAPATNAM, INDIASECONDARY SCHOOL -
A.T.COLLEGE
VISAKHAPATNAM, INDIASkills
- Talent Acquisition
- Performance Management
- Employee Engagement
- Legal compliance
- HR Metrics
- Performance metrics
- Operational Management
- General Administration
- Payroll Governance
- Analytical Thinking
- Collaborative relations
- Team building
- Employee morale
- Client satisfaction
- Orientation & Training
Accomplishments
- Awarded with an Appreciation / Certificate in Recognition from H/O of 'COLES', for prodigious customer delight (2002-2005).
- Selected on 'Team leader Development programme', 'IBM Daksh,' India (2009).
- Felicitated as an 'Paramount Unit Incharge' by Tirumala Tirupati Devasthanams (2011-2014).
- Bestowed with requital for the position held as a Senior HR & Admin at 'Patra India BPO Services' (2015).
- Conferred with perks for performing HR & Operations Manager duties beyond expectations (2017-2019).
- Accoladed with variable pay & additional criterion during Covid-19 pandemic for services rendered at 'Aditya Multicare Hospitals' (2020-2021).
Languages
- English
- Hindi
- Telugu
Personal Information
- English
- Hindi
- Telugu
Career Summary
- English
- Hindi
- Telugu
Timeline
Associate General Manager HR & Admin
Enliva Group Wadi Surgicals Private Limited
01.2025 - Current
Sr.Manager Human Resources
STEEL ON CALL Services (I) Pvt., Ltd
12.2023 - 11.2024
A.Manager Human Resources
GITAM
08.2022 - 09.2023
Sr. Manager HR & Operations
ADITYA MULTI CARE HOSPITALS
11.2020 - 12.2021
Manager Human Resources & Operations
OMNI & GIGGLES HOSPITALS
01.2020 - 10.2020
Head HR & Admin
PRADHAMA MULTI SPECIALITY HOSPITALS & RESEARCH INSTITUTES LTD
06.2019 - 12.2019
Manager (HR & Operations)
KRYSTAL INTEGRATED SERVICES PVT., LTD.
02.2016 - 05.2019
Senior HR & Admin
PATRA INDIA BPO SERVICES
10.2014 - 01.2016
UNIT-INCHARGE
ALL SERVICES GLOBAL PVT. LIMITED
12.2010 - 08.2014
Customer Service Executive
IBM - DAKSH
11.2008 - 02.2010
Technical Associate
WIPRO BPO TECHNOLOGIES LTD
03.2006 - 02.2008
Service Desk Specialist / Checkouts
COLES AUSTRALIA GROUP
09.2002 - 08.2005
MIT - Master's in Information Technology Program, Digital Telecommunications, Information Technology
MANIPAL UNIVERSITY
BACHELOR'S DEGREE - Industrial Relations Personnel Management & Computers
ANDHRA UNIVERSITY
EAMCET TRAINING/COACHING -
RAGHU EAMCET TUTORIALS
INTERMEDIATE - Bi.PC
SECONDARY BOARD OF INTERMEDIATE
SECONDARY SCHOOL -
A.T.COLLEGE