Ram Kumar.
LMS Administrator
Bengaluru,KA
Summary
To lead a challenging career in an organization with assignments that will widen my horizons, enrich my learning experience and will provide an environment that will utilize my talent to the fullest potential possible.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Business Administrator & Reporting Analyst
Aptara E-Learning Pvt Ltd
05.2021 - Current
- Perform administrative work within Success Factors including create/modify/retire domains, manage administrative accesses, merge user accounts, add/modify/retire courses, job roles, audiences, and assignments
- Modify existing Success Factors reports with Plateau Report designer tool as per clients requirement
- Create tickets in Launchpad for queries or issues related to reports
- Attend weekly business meetings to explain the business requirements related to LMS and reports
- Generate reports to provide visibility to adoption, completion status and effectiveness of training solutions delivered via the LMS; analyze data and recommend direction and/or solutions
- Develop SCORM content through common e-learning software (i.e
- Adobe Captivate or Articulate Storyline )
- Worked with the Engineering team to setup IAS within Success Factors
- Write and optimize complex SQL queries for new and existing reports within the PRD tool
- Maintain SLA for all incidents in Service Now tool
- Participate in UAT testing for LMS.
Sr Engineer
Harman Connected
05.2019 - 05.2021
- Perform daily check if the Required Training, TSI and targeting jobs are running successfully
- Managed Support for Microsoft's internal Learning programs Initiatives such as - ESI, TSI, SPI, ITO, FSI, GSI, Certification, Microsoft Learn, Required Training
- Compliance Training and more
- Worked on SQL queries related to extraction of data
- Providing access to users for PowerBI reports and Gateways
- Assisting users on PowerBI dashboards for WWL group
- Run and troubleshoot our SQL ETL solution
- Research and track down oddities in the report results.
LMS Analyst
Ocwen Financial Solutions
10.2018 - 05.2019
- Work with Instructional Designers, Administrators and SMEs to ensure proper setup, course creation, assignment and system support for content and instructor-led training activities
- Scorming the online course and publishing in LMS
- Answer all support questions related to LMS issue within SLA
- Support the trainers on the usage of a MS Access database to track training progress reports
- Maintain and monitor daily/weekly/monthly new hire training progress and completion reports
- Work on LMS issues from end users as reported and with the LMS vendor's support help desk on complex issues through their customer support portal/ phone
- Provide periodic/ ad-hoc completion reports from the Learning Management system to internal and external stakeholders
- Have experience on tools like Articulate and Captivate
- Sending completion reports to BU and other departments on weekly/daily basis.
LMS Support
Convergys India Pvt Ltd
06.2015 - 08.2018
- Providing Tier 1 support to Microsoft Employees for the problems they face in accessing online courses and completion related queries
- Assist in targeting courses for Microsoft FTE’s based on client requirements
- Creating Item Ids and publishing OLT courses
- Providing information on classroom details from Success Factors and performing bulk upload based on requirements
- Efficient knowledge with regards to LMS(s) (LC,RMS and SuccessFactors)
- Creating Learning paths and targeting based on client requirements.
Sr. Technical Support Officer
Convergys India Pvt Ltd
02.2013 - 05.2015
- Support installation, configuration and support of Microsoft Office 365 on various platforms.
Education
B.C.A -
SSLC - undefined
SRI JAGADGURU RENUKACHARYA COLLEGE
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ST.JOSEPH’S INDIAN HIGH SCHOOL
Skills
LMS Analyst
LMS Administrator
Business Administrator
Reporting Analyst
Certification
CERTIFICATIONS EARNED
Additional Information
- ACHIEVEMENTS , Most Valuable Player Award –Feb 2015. Superstar of the Month – November 2016 Best Employee of the Quarter—April 2017 Superstar of the Month – August 2017
Timeline
Business Administrator & Reporting Analyst
Aptara E-Learning Pvt Ltd
05.2021 - Current
Sr Engineer
Harman Connected
05.2019 - 05.2021
LMS Analyst
Ocwen Financial Solutions
10.2018 - 05.2019
LMS Support
Convergys India Pvt Ltd
06.2015 - 08.2018
Sr. Technical Support Officer
Convergys India Pvt Ltd
02.2013 - 05.2015
B.C.A -
SSLC - undefined
SRI JAGADGURU RENUKACHARYA COLLEGE
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ST.JOSEPH’S INDIAN HIGH SCHOOL