Ram Kumar Rachakatla
Hyderabad
Summary
Experienced professional with 20 years in fiber operations and SDH/DWDM technologies, specializing in vendor management. Demonstrated ability in fault rectification and project implementation, achieving notable customer satisfaction. Strong analytical skills and a results-driven approach enable effective performance under pressure. Dedicated to high standards in network documentation and risk management.
Overview
21
21
years of professional experience
Work History
SME
Lineage Pace Power India Pvt Ltd.
Hyderabad
09.2022 - Current
- Oversaw operations and maintenance for Airtel project, ensuring connectivity for 500,000 home paths.
- Managed manpower availability for FRT team to optimize resource deployment.
- Executed vendor management strategies to enhance service delivery.
- Maintained MTTR & SLA for operational efficiency.
- Coordinated restoration of ONT, OLT, and DWDM fiber paths to minimize downtime.
- Provided daily dashboard updates to customers regarding DWDM OLT and ONT outages.
- Conducted monthly material reconciliation audits to ensure accuracy and compliance.
Sr. Consultant
Deloitte Touche Tohmatsu India Pvt Ltd.
05.2022 - 09.2022
- Responsible for the project implementation of OFC in coordination with partners.
- Conducting FAT/SAT of OFC, Accessories and ensuring certification.
- Responsible for checking AT documents and invoices.
- Consulting the status from respective partners and updating the progress of work to address concerns.
Assistant Manager
TATA Communications Transformation Services Ltd.
11.2021 - 05.2022
- Managed O&M for 500 km intracity office route and IP WAN ring structure.
- Rectified fiber faults within MTTR, adhering to NOC standards.
- Oversaw vendor management to ensure optimal performance.
- Coordinating daily with team to restore DWDM OLTs and ONTs.
- Raised and closed HPSM tickets efficiently.
- Troubleshot and resolved issues on DWDM (Ciena) OLTs.
Area Manager
Lineage Pace Power Private Limited
10.2017 - 11.2021
- Responsible for O&M, NLD OFC route of 1200 km and Intracity ring structure.
- Rectifying the Fiber Faults within the MTTR, and conforming to NOC.
- Vendor Management.
Assistant Specialist
Ericsson India Pvt Ltd, Transit to Pace Power
01.2017 - 10.2021
- Responsible for O&M, NLD OFC route of 1200 km and Intracity ring structure. Rectifying the Fiber Faults within the MTTR, and conforming to NOC.
- Vendor Management.
- Resolving Customer complaints within the MTTR.
- Uploading GPS Lat/Longs in GIS data Portal.
- Customer Management. Responsible for Govt Civil Infra Activities & Monitoring the OFC affected Areas.
Sr. Customer Service Executive
TATA Communications Transformation Services Ltd.
11.2015 - 01.2017
- Responsible for O&M, NLD OFC route of 1090 km and Intracity ring structure.
- Rectifying the Fiber Faults within the MTTR, and conforming to NOC.
- Vendor Management.
Sr. Executive
Vodafone South Limited
Hyderabad
06.2011 - 11.2015
- Responsible for O&M, NLD OFC route of 1,090 km, and intracity ring structure.
- Rectifying the fiber faults within the MTTR, and conforming to the NOC.
- Vendor Management.
- Troubleshooting and resolving the issues on DWDM (Ciena), OLTs.
Sub Area Manager
Reliance Communications Limited
10.2009 - 06.2011
- Monitoring of OFC and utility faults. Rectifying the faults within the MTTR, and conforming to the NOC.
- Updating the fiber faults in the GIS portal.
- Maintenance of BTS sites across the district without faults.
- Hands-on experience with SAP.
Executive Engineer
Bharti Airtel Limited
11.2006 - 10.2009
- Monitoring, fault detection, fault analysis, and fault rectification in the installed DWDM equipment from ECI, Nortel, and Alcatel.
- Responsible for O&M, NLD OFC route of NLD, and Intracity.
- Responsible for utility fault analysis.
- Responsible for the POI customer sites' installation and setup.
Engineer
Aster Teleservices Limited
05.2006 - 11.2006
- Installation and commissioning of the SDH equipment, like ECI.
- Estimating, executing, and supervising SDH projects in hand.
- Handling the project team to complete the job effectively within the given time frame.
- Preparing a daily work report. Get the payments from the clients on time.
- Coordinating with customers and inspection authorities.
Contractual
NRSC Govt Enterprise
Delhi
06.2005 - 05.2006
- Tracked satellites using geostationary antennas to ensure accurate monitoring.
- Monitored GPS readings for satellite readiness, enhancing operational efficiency.
- Sent data image files to data group, ensuring zero errors and image loss.
- Maintained comprehensive records for all tracking activities.
Education
Bachelor of Technology - Electronics & Communication Engineering
Hyderabad, India01-2005
Diploma - Electronics & Communication Engineering
T.G.L.G Polytechnic
India01-2000
SSC -
Hyderabad, India01-1997
Skills
- Testing equipment's OTDR, LSPM, and BER meters
- SDH, DWDM technology
- Splicing technology (loose tube)
- Fiber health checkup
- Network documentation
- Project implementation
- Customer satisfaction
- Time management
- Problem solving
- Operational risk management
- Multitasking capacity
- Network troubleshooting
- Quality assurance
- Customer relationship management
Accomplishments
- Provided training on SDH Technology for the fresher’s - (Aster & Bharti)
- Got a best practice award for minimizing the faults & Losses in Link – (Bharti & Reliance)
- Got a best practice award for maintaining the fiber with zero cut trend & MTTR - (Bharti & Reliance)
- Provided more than 25 POI & POP Connectivity’s within time line period - (Bharti)
- Achieved 4 Super Star Awards for Maintaining the OFC Faults irrespective of Customer Links testing & Zero Cut trend (Vodafone)
- Achieved Extra Mile Award for Maintaining the OFC MTTR during Heavy Floods in Telangana region (TCTS)
Languages
- English
- Hindi
- Telugu
Personal Information
- Passport Number: L8722371
- Father's Name: Yadagiri R
- Date of Birth: 01/30/82
- Marital Status: Married
Timeline
SME
Lineage Pace Power India Pvt Ltd.
09.2022 - Current
Sr. Consultant
Deloitte Touche Tohmatsu India Pvt Ltd.
05.2022 - 09.2022
Assistant Manager
TATA Communications Transformation Services Ltd.
11.2021 - 05.2022
Area Manager
Lineage Pace Power Private Limited
10.2017 - 11.2021
Assistant Specialist
Ericsson India Pvt Ltd, Transit to Pace Power
01.2017 - 10.2021
Sr. Customer Service Executive
TATA Communications Transformation Services Ltd.
11.2015 - 01.2017
Sr. Executive
Vodafone South Limited
06.2011 - 11.2015
Sub Area Manager
Reliance Communications Limited
10.2009 - 06.2011
Executive Engineer
Bharti Airtel Limited
11.2006 - 10.2009
Engineer
Aster Teleservices Limited
05.2006 - 11.2006
Contractual
NRSC Govt Enterprise
06.2005 - 05.2006
Bachelor of Technology - Electronics & Communication Engineering
Diploma - Electronics & Communication Engineering
T.G.L.G Polytechnic