RAM NIVAS
Desktop Support Engineer
Fatehpur,Uttar Pradesh
Summary
Certified Desktop Support Engineer with strong installation, configuration and troubleshooting background in computers and related peripheral hardware, software and network connectivity. Demonstrates excellent fault-finding skills to resolve customer problems with high degree of technical expertise and timeliness.
I am carrying Master Diploma in :
- Computer Information & System management.
- Certified Secure Computer User (EC-Council).
- Starta IT Fundamentals (Comptia).
- N+ (Comptia).
- Intel Trainer (INTEL).
- Computer Hardware and Networking Administrator.
Overview
5
5
years of post-secondary education
2
2
years of professional experience
Work History
Desktop Support Engineer
Krishna Computers
Fatehpur, Uttar Pradesh
10.2015 - 11.2017
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Patched software and installed new versions to eliminate security problems and protect data.
- Checked and monitored system performance to maintain system integrity and documented and reported alerts.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Identified scope of problem and provided operational and technical assistance to remedy.
- Configured hardware, devices and software to set up work stations for employees.
- Disk formatting, partitioning and reinstallation of desktop OS/Applications.
- Removed malware, ransomware and other threats from laptops and desktop systems.
Education
Bachelor of Computer Applications - Computer Engineering
Abhinav Pragya Mahavidyalaya
Fatehpur 07.2011 - 06.2014
Intermediate -
Government Inter College
Fatehpur 07.2010 - 07.2011
High School Diploma -
Government Inter College
Fatehpur 07.2009 - 07.2010
Skills
Application installations
Personnel Skills:
- · Ability to adopt new Environment easily.
- Ability to work in team.
- Good communication and problem solving abilities.
Personal Profile:
Father's Name: Mr.Arjun Singh
Date of Birth: 12 May 1995
Language Known: English and Hindi
Strength: Optimistic, positive thinker, Good communication Skills.
Declaration :
I hereby declare that all information provided by me in this application is factual and correct to the best of my knowledge and belief.
Timeline
Desktop Support Engineer
Krishna Computers
10.2015 - 11.2017
Bachelor of Computer Applications - Computer Engineering
Abhinav Pragya Mahavidyalaya
07.2011 - 06.2014
Intermediate -
Government Inter College
07.2010 - 07.2011
High School Diploma -
Government Inter College
07.2009 - 07.2010
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